Billing and Credit Terms


IntelePeer has developed these IntelePeer Billing and Credit Policies to govern the obligations of the Parties associated establishing and maintaining credit and billing and disputing invoices for Services purchased under the Master Services Agreement (“Agreement”). 

1. Credit. From time to time as may be warranted by increased volume of business, payment history, or any other reason, IntelePeer may, at its sole discretion, modify the credit limit or require certain form(s) of security from Customer to continue Services, including without limitation prepayment.    

2. Billing Terms.  Upon activation of the Service, IntelePeer will initiate billing for the Services pursuant to the terms of the applicable Attachment(s).  Customer will be responsible for all undisputed charges on its account after the Service Activation Notice, unless Customer exercises its rights under the Try-and-Buy Offer.  IntelePeer will bill Customer monthly for the preceding month of Services (“Invoice Date”).  Certain Services provided by IntelePeer will be billed in advanced as indicated.  IntelePeer will send each invoice from to the Customer’s email address provided.  

3. Payment Terms.   Undisputed amounts are due and payable thirty (30) days from the Invoice Date (“Due Date”), unless otherwise required in Section 1 of this Policy.  IntelePeer will send each invoice from to Customer’s email address in accordance with Notice, Section 1 of the Agreement. Customer must make all payments to the account information provided by IntelePeer on the invoice by ACH electronic funds transfer or credit cards using a third party payment service. For all credit card payments, Customer agrees to (i) authorize IntelePeer to debit its account on any open balances, until the earlier of the termination of the Agreement or the cancellation of the authorization by Customer in writing; and (ii) hold IntelePeer harmless for any claims associated with the credit card transaction provided pursuant to the terms agreed upon with the independent third party payment provider.

4. Late Payments.  IntelePeer reserves the right to impose a late payment charge on amounts not paid on or before the due date, in the amount of one and one-half percent (1.5%) per month compounded monthly, or the maximum rate allowable by law, whichever is less.  

5.  Disputed Invoices. Customer will provide written notice to of any disputed charge, including sufficient detail and documentation reasonably requested by IntelePeer to efficiently resolve the dispute (“Dispute Notice”), within sixty (60) days of the date IntelePeer issues the Invoice Date (“Dispute Period”).  The Dispute Notice will not relieve Customer of its obligation to pay all undisputed amounts by the Due Date, and will not affect the termination or suspension rights of IntelePeer.  If Customer does not provide the Dispute Notice within the Dispute Period, Customer will be deemed to have consented to the amounts charged on the invoice, and to have waived any right to dispute the invoice. 

6. Taxes.  Customer will pay all sales, use and excise taxes, as well as all regulatory surcharges, customs and duties assessed from any domestic or international jurisdiction due or payable upon the provision, sale or use of Services under this Agreement (“Taxes”). Unless Customer provides IntelePeer with sufficient written documentation, including, but not limited to, tax exemption certificates, reseller certifications, and copies of receipts of any such foreign taxes paid, Customer will be responsible for paying all applicable Taxes.  In no event will IntelePeer be liable for any claims arising from, or in connection with, Customer’s failure to pay any taxes owed by Customer in any jurisdiction.  Where taxes are based upon the location receiving the benefit of Services, Customer has the ongoing obligation to notify IntelePeer of locations if different than the Customer’s business address provided during the onboarding process, or if the location changes.

7. Rounding.  Where applicable, IntelePeer will round the rated amount applied on a per call basis up to the nearest one one-hundredth (1/100) of a cent, which is 4 decimal places or .XXXX. For illustration purposes only, a per-minute Rate of $ 0.00018 would be rounded to $0.0002.