These terms for the Atmosphere UC SIP Service User Bundles are expressly incorporated into the Master Services Agreement entered into by IntelePeer and Customer (the “Agreement”).
1. Service Description.
1.1 IntelePeer will provide the Atmosphere UC SIP Service User Bundles (“Atmosphere UC User Bundles”) as a unified communications solution supported by a combination of the Services as identified and governed in this Attachment.
1.2 Atmosphere UC User Bundles are packaged products which are ordered, deployed and billed on a concurrent user basis. A customer may have multiple trunk groups with a single Atmosphere UC User Bundle type configured on each trunk. Customer must ensure that they have sufficient user capacity. IntelePeer will block any additional calls offered to the Atmosphere platform if Customer has more concurrent calls than users installed at the time of the call.
1.3 IntelePeer bundles a number of discrete Service components into each of the Atmosphere UC User Bundles offered, which may be supplemented or revised from time-to-time at IntelePeer’s sole discretion. IntelePeer will provide 30 days written notice of any material changes to the content of the Atmosphere UC User Bundles. IntelePeer will provide any Service components with a Service Attachment in this Agreement pursuant to the terms of that corresponding Attachment, except that IntelePeer will provide the following Services as follows:
1.3.1 Domestic Atmosphere Outbound. Domestic Atmosphere Outbound includes the delivery of Local and Long Distance Traffic as defined in Atmosphere Outbound Voice Services Attachment, except for Traffic terminating to Alaska.
1.3.2 Atmosphere Toll-Free. Atmosphere Toll-Free excludes Traffic originating from Alaska, Guam, Hawaii, Puerto Rico, Saipan, US Virgin Islands and Canada.
1.3.3 Local Atmosphere Outbound. Local Atmosphere Outbound has the same meaning as Local Traffic defined in the Atmosphere Outbound Voice Services Attachment.
1.3.4 Telephone Numbers. IntelePeer will provide temporary no-charge DID telephone numbers during the period required to complete the port-in of Customer’s existing telephone numbers. These telephone numbers will be provided on a one for one basis for each telephone number port-in ordered, and cannot be provided for specific rate centers. These telephone numbers will not count towards a Customer’s allocation for the Atmosphere UC User Bundles. IntelePeer will retain ownership of these telephone numbers and will automatically disconnect the numbers upon completion of a Customer port-in request.
1.4 Where available, Customer may establish secondary redundant trunk(s) for any Atmosphere UC User Bundle, for IntelePeer to exchange Traffic with Customer over the redundant trunk, upon failover or if the primary trunk is fully utilized, to increase reliability of the Service, based on the following terms and conditions.
1.4.1 Customer may place an order with IntelePeer to enable a redundant trunk for any individual Atmosphere UC User Bundle purchased; provided that the redundant trunk is connected to the same type of equipment and carries the same type of traffic as the primary trunk supporting the Services in the Atmosphere UC User Bundle.
1.4.2 Customer may send traffic to the Atmosphere platform from either its primary or redundant trunk.
1.4.3 IntelePeer will send traffic to Customer over the redundant trunk, upon failover or if the primary trunk is fully utilized.
1.4.4 IntelePeer expressly disclaims all warranties of any kind, express or implied, associated with the provision of any redundant trunks under this Attachment.
2.1 IntelePeer will make available to Customer the Service components of each Atmosphere UC User Bundle based on the Rates, and associated conditions outlined in the Customer’s Order Form.
2.2 Unless the Bundles are purchased under a Subscription, IntelePeer will invoice Customer the first day of the month for (i) the upcoming month’s monthly Rates and redundant trunk charges in advance; and (ii) any previous month’s usage, non-recurring or overage charges. IntelePeer will waive any Rates for partial months at Service activation but will not pro-rate Atmosphere UC User Bundles upon cancellation of Services.
2.3 If Customer enables a redundant trunk on an Atmosphere UC User Bundle by placing an order to do so, applicable charges will apply, prior to the application of any available discounts. The charges set forth in Customer’s Order Form, as Atmosphere UC Basic/U Backup, will apply regardless of the amount of actual traffic usage on the redundant trunk.
2.4 IntelePeer will charge Customer the Rates as outlined in Customer’s Order Form for each Atmosphere UC User Bundle as defined below:
|ATMOSPHERE UC BUNDLES||RATING MODEL||PRODUCT ID|
|Atmosphere UC Basic/User||10000130|
|Domestic Atmosphere Outbound||Unlimited|
|DID or Toll Free Numbers|
(Assigned or Ported)
|Includes 1 per user|
Includes Set Up Fee
Includes Port Fee
Or Toll Free Number
Includes Set Up Fee
Includes Port Fee
|DID – Caller ID Name Delivery||Includes 1 per user|
Includes Set Up Fee
|DID – Directory Listing||Included|
|T38 Fax relay and bypass||Included|
|Atmosphere UC Basic/U Backup||10000372|
In addition to the Rates in Customer’s Order Form, IntelePeer may charge any applicable fees as otherwise set forth in this Agreement, including but not limited to Taxes and Additional Surcharges.
2.5 Any DID or Toll Free telephone numbers, which Customer orders with the Atmosphere UC User Bundles, will be deducted from the available allocation.
3. Fair Usage Policy for Atmosphere UC User Bundles.
3.1 IntelePeer provides Atmosphere UC User Bundles under this Agreement conditioned upon compliance at all times with the Fair Usage Policy set forth in this Section, which is designed to prevent fraud and abuse of its Services.
3.2 The Atmosphere UC User Bundles are intended to be used for general purpose enterprise UC usage (which may include some limited conferencing or inbound enterprise contact center usage), in which all calls are placed via direct human interaction. IntelePeer strictly prohibits any use of the Atmosphere UC User Bundles inconsistent with the purpose, including without limitation: (i) connecting to any device, computer or telephone system, which can either (a) place calls in an automated fashion (such as any predictive dialer, auto-dialer or robodialer), (b) makes routing choices based on the cost of a call (such as a least cost routing engine), or (c) automatically distribute calls based on location, time zone, department, skill-based or other method; (ii) traffic patterns which fail to conform either on a monthly average basis with the thresholds in the Additional Surcharge Section for the Services in the respective Attachments, or to a natural distribution across RBOC, ILEC, CLEC and wireless destinations; (iii) reselling the Atmosphere UC User Bundles under any circumstances; (iv) the minutes for Atmosphere Toll Free Services in Atmosphere UC User Bundles exceed ten percent (10%) of the total minutes of usage generated for all Services in any given billing cycle; (v) sharing a single Atmosphere UC User Bundle between multiple users via a PBX, call center, computer or any other means; (vi) using Atmosphere UC User Bundle not associated with a DID Number provided by IntelePeer; or (vii) usage inconsistent with the parameters set forth in the Rating Model column of Section 2.4 (collectively “Prohibited Uses”).
3.3 IntelePeer will monitor usage patterns and notify Customer of any usage that appears to be Prohibited Use(s), and reserves the right to take any unusual activity into account in making its determination. IntelePeer may assess any overage charges set forth in the Order Form for additional use of Services or storage. For any Rates not otherwise subject to an overage under this Attachment, if Customer does not correct the Prohibited Use by the end of the billing cycle following the notification by IntelePeer, or if Prohibited Uses appear in any subsequent billing cycles, IntelePeer reserves the right, in its sole discretion and without any additional notice, to adjust the amounts invoiced to Customer for any affected billing cycles to reflect the appropriate pricing for such Prohibited Uses or terminate the Agreement.