Manage high call volumes
Even when you are hit with high call volumes and increased pressure on agents, ensure no customer inquiry goes unanswered with a chatbot to answer basic questions and self-service options. Escalate more complex or urgent needs to a live agent.
Don’t worry about losing productivity from dispersed workforces with Smartflows. Easily redistribute incoming communications to other call centers based on volume, location, or need.
Maintain company culture
Even if your team can’t physically be together, you can still maintain your culture through group chats, virtual events, and employee collaboration tools.
Set up a campaign to share the latest, most accurate information with just a few swipes and clicks. Keep your employees informed of policy changes or send motivational notes via automated messages.
Experience IntelePeer today
Enjoy the power of IntelePeer in the cloud, on-premise, or somewhere in between.