Operational continuity

Business leaders need to quickly adjust their operational communication strategies to keep up with rapidly changing environments while maintaining the same level of customer support and productivity.

Omni-Channel Customer Experience (CX) Communications & CPaaS

Direct operational communications to the right place

Set up workflows to detect the initial interaction and then distribute to an automated service or a live person.

Automate customer service interactions

Offload the work of answering FAQ-style questions or handling basic tasks to chatbots or automated processes.

Send timely alerts and notifications

Send notifications or automated campaigns to update your audience on important business and product information.

Ensure superior customer and employee experience with automation, self-service, and proactive notifications

Our platform capabilities help ease the strain on resources with automation, while outbound omni-channel communications and notifications keep employees and customers in the loop.

Operations communications with call center workers.
CONTACT CENTERS

Manage high call volumes

Even when you are hit with high call volumes and increased pressure on agents, ensure no customer inquiry goes unanswered with a chatbot to answer basic questions and self-service options. Escalate more complex or urgent needs to a live agent.

Dispersed workforces

Don’t worry about losing productivity from dispersed workforces with Smartflows. Easily redistribute incoming communications to other call centers based on volume, location, or need.

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HUMAN RESOURCES

Maintain company culture

Even if your team can’t physically be together, you can still maintain your culture through group chats, virtual events, and employee collaboration tools.

Employee notifications

Set up a campaign to share the latest, most accurate information with just a few swipes and clicks. Keep your employees informed of policy changes or send motivational notes via automated messages.

Built for the enterprise

EASY TO USE
EASY TO IMPLEMENT
EXPERT GUIDANCE

With embedded AI, a drag and drop flow builder, and pre-built templates, our platform provides immediate enhancements to the customer experience.

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Our communication APIs have direct integrations to fit seamlessly within your existing infrastructure.

Good leadership and teamwork lead to success

Our Managed Solutions team can become an extension of your team to help you gain expertise, accelerate implementation, and see results more quickly.

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Get in touch with us