Operational continuity

Business leaders need to quickly adjust their communication strategies to keep up with rapidly changing environments while maintaining the same level of customer support and productivity.

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Ensure superior customer and employee experience with automation, self-service, and proactive notifications

Our Atmosphere® capabilities help ease the strain on resources with automation, while outbound omni-channel notifications keep employees and customers in the loop.

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CONTACT CENTERS

Manage high call volumes

Even when you are hit with high call volumes and increased pressure on agents, ensure no customer inquiry goes unanswered with a chatbot to answer basic questions and self-service options. Escalate more complex or urgent needs to a live agent.

Dispersed workforces

Don’t worry about losing productivity from dispersed workforces with Atmosphere® Smartflows. Easily redistribute incoming communications to other call centers based on volume, location, or need.

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HUMAN RESOURCES

Maintain company culture

Even if your team can’t physically be together, you can still maintain your culture through group chats, virtual events, and employee collaboration tools.

Employee notifications

Set up a campaign to share the latest, most accurate information with just a few swipes and clicks. Keep your employees informed of policy changes or send motivational notes via automated messages.

Built for the enterprise

EASY TO USE
EASY TO IMPLEMENT
EXPERT GUIDANCE

With embedded AI, a drag and drop flow builder, and pre-built templates, Atmosphere® provides immediate enhancements to the customer experience.

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Atmosphere® CPaaS has direct integrations and APIs to fit seamlessly within your existing infrastructure.

Good leadership and teamwork lead to success

Our Managed Solutions team can become an extension of your team to help you gain expertise, accelerate implementation, and see results more quickly.

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