Enhance your customer experience

Personalized and automated communications for an elevated customer experience.

Omni-Channel Customer Experience (CX) Communications & CPaaS

Delivering excellent customer service is the goal of any business

With our communications automation platform, you get reliable interactions and add-on features to help you do just that. Watch and learn how to overcome CX challenges using automation. 

Omni-Channel Customer Experience (CX) Communications | IntelePeer®

Inspire customer loyalty

Personalize the customer experience throughout the customer lifecycle to make your customers happy, increase retention rates, and drive revenue opportunities.

Ensure no customer call goes unanswered

SmartFlows offers the flexibility and control you need to create customized Smart Routing and streamline inbound call management across departments and locations. Route customers based on location, inquiry, and call volume to provide frustration-free support and increase agent productivity.

Customer experience staff uses customer service and support live chat with chatbot and automatic messages or human servant in the car. Assistance and help with mobile phone app. Smartphone helpdesk for feedback cell.

Provide self-service options and chatbots

Give customers the control to perform common tasks like resetting passwords, setting appointments, and utilize FAQs through self-service or chatbots—handoff more complex issues to live agents only when needed.

Keep customers up-to-date

Send outbound voice and SMS notifications such as appointment reminders, product announcements, payment reminders, and personalized messages. Conduct surveys and polls to gauge customer satisfaction or get feedback.

Omni-Channel Customer Experience (CX) CPaaS | IntelePeer®

Become more informed

Make better business decisions with real-time call and message performance, location details, call information, and more. Gain useful insights about customer preferences, past purchases, and buying intentions to reduce costs, save time, and improve customer experience.

Maintain quality assurance

With our communications automation platform, get behind-the-scenes tools to ensure that every customer receives the best support when they call your business. Record calls for compliance purposes or to simplify customer support training.

Built for the enterprise


With embedded AI, a drag and drop flow builder, and pre-built templates, our platform provides immediate enhancements to the customer experience.

Our communications automation platform has direct integrations to fit seamlessly within your existing infrastructure.

Our Managed Solutions team can become an extension of your team to help you gain expertise, accelerate implementation, and see results more quickly.

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