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Why it’s Time to Create the NEW Customer Experience
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Enhance your customer experience
Personalized and automated communications for an elevated customer experience.
Delivering excellent customer service is the goal of any business
With our communications automation platform, you get reliable interactions and add-on features to help you do just that. Watch and learn how to overcome CX challenges using automation.
STREAMLINE CUSTOMER INTERACTIONS
Inspire customer loyalty
Personalize the customer experience throughout the customer lifecycle to make your customers happy, increase retention rates, and drive revenue opportunities.
Ensure no customer call goes unanswered
SmartFlows offers the flexibility and control you need to create customized Smart Routing and streamline inbound call management across departments and locations. Route customers based on location, inquiry, and call volume to provide frustration-free support and increase agent productivity.
AUTOMATE PROCESSES
Provide self-service options and chatbots
Give customers the control to perform common tasks like resetting passwords, setting appointments, and utilize FAQs through self-service or chatbots—handoff more complex issues to live agents only when needed.
Keep customers up-to-date
Send outbound voice and SMS notifications such as appointment reminders, product announcements, payment reminders, and personalized messages. Conduct surveys and polls to gauge customer satisfaction or get feedback.
TURN DATA INTO ACTION
Become more informed
Make better business decisions with real-time call and message performance, location details, call information, and more. Gain useful insights about customer preferences, past purchases, and buying intentions to reduce costs, save time, and improve customer experience.
Maintain quality assurance
With our communications automation platform, get behind-the-scenes tools to ensure that every customer receives the best support when they call your business. Record calls for compliance purposes or to simplify customer support training.
Built for the enterprise
With embedded AI, a drag and drop flow builder, and pre-built templates, our platform provides immediate enhancements to the customer experience.
Our communications automation platform has direct integrations to fit seamlessly within your existing infrastructure.
Our Managed Solutions team can become an extension of your team to help you gain expertise, accelerate implementation, and see results more quickly.
Experience IntelePeer today
Enjoy the power of IntelePeer in the cloud, on-premise, or somewhere in between.
