Communication APIs for customer service

The tools your customer service team needs to succeed.

IntelePeer® | CPaaS Provider & Omni-Channel Customer Interaction

Produce consistent experiences

Present a unified front to your customers throughout multiple locations, departments, and omnichannels for a personalized experience no matter when, where, or how they communicate with you.

Omni-Channel Customer Service Communications & CPaaS | IntelePeer®
PUT YOUR CUSTOMERS FIRST

Optimize the customer service process

Automate trouble ticket management processes and configure workflows to route interactions for the quickest resolution. Integrate with your CRM or ticket management system to give agents more info before speaking to customers.

Make customer-centric decisions

Track customer behavior with Insights and gather feedback through surveys to increase CSAT scores, customer reviews, and retention rates.

Customer service staff wearing headset looking at laptop screen
CREATE A BETTER CX

Provide self-service options and chatbots

Instead of having customers wait on hold, wait to be helped, and then explain their issue, try implementing self-service or a chatbot. Not only does this create a better customer experience, but it also frees up agents to focus on more complex requests.

Omnichannel customer service communications

Today, the majority of consumers would rather interact through other channels than voice. It’s time to communicate the way they want; with our communication APIs you can with SMS, email, and social channels.

Built for the enterprise

EASY TO USE
EASY TO IMPLEMENT
EXPERT GUIDANCE

With embedded AI, a drag and drop flow builder, and pre-built templates, our platform provides immediate enhancements to the customer experience.

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Our communication APIs have direct integrations to fit seamlessly within your existing infrastructure.

Good leadership and teamwork lead to success

Our Managed Solutions team can become an extension of your team to help you gain expertise, accelerate implementation, and see results more quickly.

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