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Hot off the press: New Nemertes eBook outlines path to innovation for on-premise contact centers
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Why automate?
Many businesses cannot afford the cost of having to rip and replace their legacy contact center infrastructure. Instead, they’re leveraging IntelePeer to achieve greater productivity and ROI.
Omnichannel automation
Connect with customers on their preferred channel.
Artificial intelligence
Deliver personalized, intelligent, and insightful interactions.
Advanced analytics
Capture and measure actionable interaction insights.
Improve your customer experience with the latest capabilities for your contact center:
Cloud delivered. Enterprise-grade. Ready for the future. No rip and replace required. Watch and learn how you can enhance existing contact center capabilities and investments with automation.
AUTOMATION
Cloud-based call routing
Get your customers to the right place at the right time with intelligent routing. Set up a chatbot to handle simple tasks and save time, money, and resources by having agents only handle more complex ones.
Offer self-service options
By 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflows.* Automate processes so customers can handle basic tasks independently, such as paying bills checking balances, and buying products.
*Nemertes Research 2020
Customer service engagement
Keep customers and employees up to date with automated omnichannel notifications and communications. Inform customers of order status, product updates, discounts, and more.
BUILT FOR THE ENTERPRISE
Easy to use
With low-code and no-code applications, embeddable AI, a drag-and-drop flow builder, and pre-built templates, IntelePeer’s contact center solution provides immediate enhancements to the customer experience.
Easy to implement
IntelePeer’s SmartAgent and SmartEngage have direct integrations and APIs to fit seamlessly within your current infrastructure. Easily integrate with your product databases, CRMs, and employee directories.
Expert guidance
Our Managed Services team can become an extension of your team to help you gain expertise, customize your business processes, accelerate implementation, and see results more quickly.
Benefits from modernizing your contact center:
- Higher customer satisfaction and retention
- Improved customer response rate in satisfaction surveys
- Shorter call resolution times and better call completion rates
- Increased cross-sell and upsell conversions
- Staffing optimization and decreased staffing costs
- Contact-less customer experience with self-service capabilities
- Eliminated downtime and outage costs
- Lower appointment cancellation rates
- Localized customer experience
- Power contact-less experiences
Experience IntelePeer today
Enjoy the power of IntelePeer in the cloud, on-premise, or somewhere in between.
