Atmosphere® for contact centers

AI, automation, and analytics help you create a new customer experience.

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CSAT scores*

104

%

increase

Revenue*

61

%

increase

Operational costs*

39

%

decrease

*Nemertes Research 2020

All the benefits, none of the hassle

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Maintain control and security

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Keep pace with CX innovation

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Customize and scale

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Make data-driven decisions

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Optimize costs and processes

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Improve employee productivity

Add the latest customer experience capabilities to your existing contact center

Cloud delivered. Enterprise-grade. Ready for the future. No rip and replace required.

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AUTOMATE

Route communications

Get your customers to the right place at the right time with intelligent routing. Set up a chatbot to handle simple tasks and save time, money, and resources by having agents only handle more complex ones.

Self-service options

By 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflow automation.* Automate processes so customers can handle basic tasks independently, such as paying bills, checking balances, and buying products.
*Nemertes Research 2020

Send out notifications

Keep customers and employees up-to-date with automated omni-channel notifications. Notify agents of their weekly schedule or operational changes. Let customers know of order status, product updates, discounts, and more!

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CUSTOMER EXPERIENCE

Let data drive CX

Make more informed decisions and continuous improvements around your communications and engagement strategy by understanding how customers are interacting with your automated workflows, which channels they are using, and more.

Personalize interactions

Customers don’t want to be another number. Use Atmosphere®  to personalize each interaction based on past conversations and sentiment. Combine with a bot, smart enough to know all about your customer, to show them you care about them individually.

Built for the enterprise

EASY TO USE
EASY TO IMPLEMENT
EXPERT GUIDANCE

With embedded AI, a drag and drop flow builder, and pre-built templates, Atmosphere® provides immediate enhancements to the customer experience.

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Atmosphere® CPaaS has direct integrations and APIs to fit seamlessly within your existing infrastructure.

Good leadership and teamwork lead to success

Our Managed Solutions team can become an extension of your team to help you gain expertise, accelerate implementation, and see results more quickly.

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