See real results
Leveraging omni-channel automation, AI, and analytics drives real business results.
All the benefits, none of the hassle
Maintain control and security
Keep pace with CX innovation
Customize and scale
Make data-driven decisions
Optimize costs and processes
Improve employee productivity
Get your customers to the right place at the right time with intelligent routing. Set up a chatbot to handle simple tasks and save time, money, and resources by having agents only handle more complex ones.
By 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflow automation.* Automate processes so customers can handle basic tasks independently, such as paying bills, checking balances, and buying products.
*Nemertes Research 2020
Send out notifications
Keep customers and employees up-to-date with automated omni-channel notifications. Notify agents of their weekly schedule or operational changes. Let customers know of order status, product updates, discounts, and more!
Let data drive CX
Make more informed decisions and continuous improvements around your communications and engagement strategy by understanding how customers are interacting with your automated workflows, which channels they are using, and more.
Customers don’t want to be another number. Use Atmosphere® to personalize each interaction based on past conversations and sentiment. Combine with a bot, smart enough to know all about your customer, to show them you care about them individually.
Experience IntelePeer today
Enjoy the power of IntelePeer in the cloud, on-premise, or somewhere in between.