How can companies navigate the increasingly challenging, increasingly important world of customer contact?
The expectations and stakes of customer interactions have markedly risen and will continue to rise in 2022 and beyond. As companies deal with a more demanding customer experience landscape, they also face the emergence of employee experience and operational challenges.
With insights from IntelePeer’s Chief eXperience Officer, Matt Edic, and Metrigy CEO and Principal Analyst, Robin Gareiss, the report provides actionable insights while highlighting four key trends that are transforming the customer contact landscape:
- Customers do not simply hope for it all, they expect it
- Agent Satisfaction is equally essential in today’s world of hybrid work
- AI is essential, but success can no longer be theoretical
- Unification is an entry fee, not a differentiator
Download the Customer Contact Week Digital report to learn more.