As companies devise their customer engagement strategies, it’s a given that meeting consumer experience expectations requires connections across a wide variety of channels, with seamless movement between channels, and frictionless interactions. But that’s just a starting point. Delivering an exceptional customer service experience––and cementing customer loyalty––requires personalized attention across that journey. That’s where the value of Communications Experience Automation and a CPaaS solution can prove itself time and again.
Watch this webinar hosted by industry analyst Beth Schultz, Metrigy VP of Research and Principal Analyst, and Michael Skigen, IntelePeer VP of Customer Success, to get a status report on CPaaS adoption and success metrics based on Metrigy’s latest research and discover how to improve customer loyalty. You’ll learn the role automation can play in:
- Streamlining staff productivity and reducing customer wait time
- Driving customer loyalty with improved routing
- Increasing survey engagement and automated responses