[Narrator]
Intelepeer Smart assistant improves the customer experience through personalization. With AI and natural language processing, retailers can quickly recognize the customer and provide a customized experience to meet their needs. When a customer calls the store, Smart Assistant can identify them by their phone number and have their information ready to go.
[Virtual agent]
Hello Chris Wood, thanks for calling OSM Stores. I see your account has an order in progress. Would you like to check the status of that order?
[Caller]
Yes.
[Virtual agent]
Your order number T75841. Current status as: in transit. Its tracking number is: 1Z547213599. Would you like to receive a text message with this tracking number?
[Caller]
Yes.
[Virtual agent]
Great! Look for a text message with this tracking number to arrive shortly. Is there anything else I can help you with?
[Caller]
Yes.
[Virtual agent]
Sure. How can I help you?
[Caller]
Where is your nearest location?
[Virtual agent]
Please speak or enter your 5-digit ZIP code.
[Caller]
94122.
[Virtual agent]
The closest store to you is 201 Marine Dr. San Francisco, CA 94129. We’ll also send a text message with this information. Is there anything else I can help you with?
[Caller]
No thanks, I’m all set.
[Narrator]
Smart Assistant empowers customers by providing self-service, omnichannel communication. Customers can quickly and easily get answers to their most common questions, anytime, and from anywhere. Even the most eager shoppers are sometimes distracted from their order and may abandon their shopping cart. Smart Assistant can follow up with a quick message that helps to win back that lost shopping cart.
Today, more customers than ever are ordering items online and picking them up in store, instead of opting for delivery. With Smart Assistant, notifications are sent automatically to customers when their order is ready for pickup. The customer texts to let the store know they’re on their way. The store receives an alert and prepares the order. When the customer arrives, they notify the store of their pickup spot. The store receives their notification and confirms that their order will be brought out to them. After a customer has picked up their order, it’s important for the retailer to understand how their experience was. Customer satisfaction can be quickly captured and measured by sending a simple text message survey. If the customer had a poor experience based on their survey response, Smart Assistant can offer them an opportunity to immediately address their concern. The customer receives a phone call and is connected to a store representative.
[Agent]
Hey Maria, it’s Pete from OSM Stores. I was alerted about your recent feedback and I’d like to know what I can do to help make it right.
[Narrator]
Delivering a seamless customer experience across communication channels is critical to retailers long term success. Smart Assistant helps improve customer satisfaction by delivering personalized experiences that require little to no coding to create. Start delivering better customer experiences for happier customers today. Contact us to learn more.
