DEMO – IntelePeer Smart Assistant

[Virtual agent 1]

Hello welcome to IntelePeer Smart Assistant. I see this is your first time calling. To provide you with the best experience, we need to add you to our system. Would you like to proceed?

[Caller]

Yes.

[Virtual agent 1]

Great, we’ll end this call and continue the process via text message. Please respond to the text message being sent to you now.

[Caller]

It’s hung up and I just received the text message, so now I’m going to respond back with my name. I’m going to be Chris. Last name Wood. Okay. Give it just a beat, the process. All right. It’s accepted my first name and my last name and it’s inviting me to call back now to experience the demos. So I’m going to call the number.

[Virtual agent 1]

Hello Chris Wood welcome to IntelePeer Smart Assistant demo. This assistant uses natural language processing to provide responses to your open-ended questions. Throughout this demo, you will hear two different voices.

[Virtual agent 2]

This voice will introduce and provide insights into each scenario.

[Virtual agent 1]

This voice will guide you through the steps in each scenario. Let’s get started. May I suggest we start with a request to make an appointment. How may I help you?

[Caller]

I’d like to make an appointment.

[Virtual agent 1]

What date would you like to come in?

[Caller]

Monday.

[Virtual agent 1]

We have the following open slots on Monday, February 21st at 10 a.m. and 2 p.m.

[Caller]

2 p.m.

[Virtual agent 1]

To confirm, you would like to schedule an appointment for Monday, February 21st at 2 p.m. Is this correct?

[Caller]

Yes.

[Virtual agent 1]

Awesome! We will be sending you an SMS reminder. Your appointment has been scheduled. Is there anything else I can help you with?

[Caller]

I need to change my password.

[Virtual agent 2]

You have entered our password reset service scenario.

[Virtual agent 1]

We will reset your password on the server and we’ll be sending you a text message with a temporary password. Please log in as soon as possible and change your password.

[Virtual agent 2]

On a production flow, we will handle the background automation of changing passwords, unlocking accounts, and interact with CRM to automatically log the procedure.

[Virtual agent 1]

How else may I help you?

[Caller]

I’m trying to track my package.

[Virtual agent 2]

You have entered our shipping and logistics scenario.

[Virtual agent 1]

We can see your package 1c5971339999 is scheduled to be delivered next Monday before 8 p.m. We’ll send you a text message for your records.

[Caller]

There it is.

[Virtual agent 2]

On a production flow, we could potentially get tracking information and query a third-party API to get the latest information on a package or update a parcel.

[Virtual agent 1]

How else may I help you?

[Caller]

What is my balance?

[Virtual agent 2]

You have reached our two factor authentication scenario. Before we give access to your account information, we can verify the customer by sending a four-digit code and expect the user to enter it while on the live call. Once the code is verified we can access the data.

[Virtual agent 1]

In order to verify your account, we will be sending an SMS to the phone in your record with a random four-digit code. Using the keypad, please enter the code.

Your account has been verified. You have a balance of $310. To pay it now, say, “pay my balance” otherwise how else may I help you?

[Caller]

Help me understand my bill.

[Virtual agent 2]

You have reached our digital front door, Smart Routing, and NLP scenario. This is part of our Marketplace. Given the complexity of this item, you would have been transferred to the billing department at this time. Since this is a demo, we will transfer you to the main menu.

[Virtual agent 1]

How else may I help you?

[Caller]

I’d like to pay my bill.

[Virtual agent 2]

You have entered our payment processing scenario.

[Virtual agent 1]

Hello, we see you have a balance of $310. You don’t have a credit card on file. To pay the balance using a credit card, use your keypad to enter your card number followed by the pound key. You entered 4194-7552-9790-7112 if this is correct press one. Otherwise, press two to try again. Please enter the four-digit expiration date using a two-digit month and a two-digit year. You entered October 2026. If this is correct press one. Otherwise, press two to try again. Please enter the three-digit security code usually located on the back of the card. You entered five seven seven. If this is correct press one. Thank you please wait while we process your payment. Your account seven two six seven eight two now has a balance of zero dollars.

[Virtual agent 2]

This concludes our payment processing scenario. If you’d like to receive a callback to experience a post call survey say yes.

[Caller]

Yes.

We will be hanging up the call and calling you within one minute with a post call survey.

[Caller]

All right and I received messages for all those items. I’m just waiting for the survey call back. They’ll call me on this phone in just a moment. There’s the survey call.

[Virtual agent 1]

Hello Chris your feedback is important to us. I see you completed the credit card processing scenario using your telephone keypad. How would you rate the demo on a scale from one to five.

[Caller]

I’m gonna give it a two.

[Virtual agent 1]

We are sorry to hear you are not satisfied. Could you briefly tell us what we could improve.

[Caller]

I just really like hold music and I miss waiting on hold to speak to an operator – said nobody ever.

[Virtual agent 1]

Thank you. Please feel free to call back again to experience other scenarios in our demo. Goodbye.

[Narrator/Caller]

Try this live demonstration now from your own phone dial 949-258-4071. Do not use a real credit card number. We won’t spam you. Long distance and SMS charges may apply for callers from the 1990s.