Automation Moment: Discovering automation opportunities
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Episode transcript
[Marco Escobar]
Welcome everybody to this week’s Automation Moment. For this week, we have Dash with us. Dash why don’t you introduce yourself?
[Dash Farmer]
Hey Marco. Yeah for sure, um, my name is Dash Farmer. I am a strategic healthcare account manager here at IntelePeer. Um, my previous experience I worked on a patient intake software company. I also have a degree in global health systems, bioethics, and postgrad and digital health.
[Marco Escobar]
That is a perfect tee up to talk about the subject we’re discussing today which is: when partners are working with healthcare customers, what should they be looking for and the first one that we talked about was appointment reminders. Why don’t you tell us how we can help there.
[Dash Farmer]
Absolutely. First and foremost you want to make sure that the software you’re dealing with is HIPAA compliant, which we are, and appointment confirmations and reminders really help to address a critical gap that’s in a lot of healthcare systems, which is you know, missing appointments. It creates a hole in finances, creates a hole in operations, and can really mess up the whole flow of things. You should also really look for a customizable solution because no patient based no demographic is the same depending on area/state/whatever, so having a customizable solution like ours that’s powered by AI is is a very helpful tool for your healthcare organization.