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Modernize CX with SmartAgent for automation
IntelePeer’s communications automation platform for contact centers is helping businesses to drastically super-charge their automation and self-service capabilities — with a more efficient over-the-top approach. Businesses can now modernize their customer experience with the latest capabilities, while continuing to invest into their current infrastructure. For quicker implementation and a faster ROI, businesses have the power to drastically improve their agent productivity and customer satisfaction.
For more information, visit: https://intelepeer.com/solutions/contact-centers/
Why SmartAgent? Get these benefits and more:
Manage spikes in call capacity
– Handle high call volumes with virtual agents
– Customers don’t have to wait to speak with a live agent
Reduce costs
– Activate virtual agents to handle repetitive tasks
– Leave more complex tasks to live agents
Avoid compliance issues
– Let IVAs gather and handle sensitive data
– Ensure PCI and HIPPA compliance
Minimize average handle time (AHT)
– Accurately route calls to the right source
– Capture customer intent and route to the right agent
Effectively staff your contact center
– IVAs augment agent skills to handle self-service
– Agents have time to serve high-value customers
Improve digital workforce reliability
– IVAs are always on and do not change
– Help customers 24/7 when agents are unavailable
IntelePeer’s solution for contact centers, SmartAgent, takes automation to the next level for contact centers by offering simplified SILVER, GOLD, and PLATINUM bundles with advanced feature sets, such as AI, analytics, and omnichannel orchestration, versus traditional commodity utilization-based pricing.
This provides businesses with higher spend predictability with a per seat billing model, creating a clear path to growth by automation with a faster return on investment.
| SmartAgent seat SILVER | SmartAgent seat GOLD | SmartAgent seat PLATINUM | |
|---|---|---|---|
| Basic automation | |||
| Voice | X | X | X |
| SMS | X | X | X |
| Insights | X | X | X |
| DTMF IVR | X | X | X |
| TTS | X | X | X |
| Inbound API trigger | X | X | X |
| Standard automation | |||
| MMS | X | X | |
| Insights (user-defined) | X | X | |
| ASR (rule-based directed speech) | X | X | |
| Social messaging | X | X | |
| Call recording | X | X | |
| Integrations (through inbound APIs) 1 | X | X | |
| Advanced automation | |||
| Advanced integrations | X | ||
| Conversational AI (NLP bot built by Managed Services) | X | ||
| Call transcript | X | ||
| List management | X |
Telco Fair Usage included
Add-on: Reputation Management, inbound spam template, SmartQueuing
Not included (must buy a la carte): Number rentals (TF, DID) and offshore and international
1 Feature coming soon