Turbo-charge your legacy contact center

Modernize CX with SmartAgent for automation

IntelePeer’s communications automation platform for contact centers is helping businesses to drastically super-charge their automation and self-service capabilities — with a more efficient over-the-top approach. Businesses can now modernize their customer experience with the latest capabilities, while continuing to invest into their current infrastructure. For quicker implementation and a faster ROI, businesses have the power to drastically improve their agent productivity and customer satisfaction.

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Why SmartAgent? Get these benefits and more:

Manage spikes in call capacity

– Handle high call volumes with virtual agents
– Customers don’t have to wait to speak with a live agent

Reduce costs

– Activate virtual agents to handle repetitive tasks
– Leave more complex tasks to live agents

Avoid compliance issues

– Let IVAs gather and handle sensitive data
– Ensure PCI and HIPPA compliance

Minimize average handle time (AHT)

– Accurately route calls to the right source
– Capture customer intent and route to the right agent

Effectively staff your contact center

– IVAs augment agent skills to handle self-service
– Agents have time to serve high-value customers

Improve digital workforce reliability

– IVAs are always on and do not change
– Help customers 24/7 when agents are unavailable

IntelePeer’s solution for contact centers, SmartAgent, takes automation to the next level for contact centers by offering simplified SILVER, GOLD, and PLATINUM bundles with advanced feature sets, such as AI, analytics, and omnichannel orchestration, versus traditional commodity utilization-based pricing.

This provides businesses with higher spend predictability with a per seat billing model, creating a clear path to growth by automation with a faster return on investment.

SmartAgent seat SILVERSmartAgent seat GOLDSmartAgent seat PLATINUM
Basic automation
Inbound API triggerXXX
Standard automation
Insights (user-defined)XX
ASR (rule-based directed speech)XX
Social messaging 1XX
Call recordingXX
Integrations (through inbound APIs)XX
Advanced automation
Advanced integrationsX
Conversational AI (NLP bot built by Managed Services)X
Call transcriptX
List managementX

Telco Fair Usage included
Add-on: Reputation Management, inbound spam template, SmartQueuing
Not included (must buy a la carte): Number rentals (TF, DID) and offshore and international
1 Feature coming soon