DATASHEET

Company Overview

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Powering the new customer experience

We enable companies to communicate better – driving more revenue, improving their customer experience, and making better business decisions. Leverage omni-channel communications and advanced capabilities, all delivered through a single easy-to-use cloud platform that works seamlessly with your existing business solutions. Our platform makes it easy to create a new customer experience that engages audiences, streamlines processes and keeps employees productive. If you want to focus less on the technology part and more on the customer experience, we’ll help take care of it with our Managed Solutions program.

Omni-channel
Analytics
Artificial Intelligence
Ease of use
Ease of implementation

Solve challenges and see big results

39

%

Reduce operational costs by 39% with AI and omni-channel automation.

61

%

Increase revenue by 61% with analytics and AI.

63

%

Improve CSAT by 63% with more communications channels.

“We see the platform as a differentiator for what we can provide to our customers. It has helped us shift from cost-savings to revenue-generating activities.”

Jason Prigge

CTO

Solutran

Managed Solutions program

Short on time or resources? We’re here to help accelerate implementation, help you deliver results quicker, and provide best practices! Leverage our Managed Solutions for AI optimization, business process integration, and creation of custom dashboards, databases, and web interfaces.