Be prepared for any situation and reduce the loss of revenue from dropped calls
The IntelePeer cloud queuing solution is there for any outage in communications while improving daily customer interactions during normal operations.
You can now allow IntelePeer’s communication solution platform to hold customer calls that will be queued and transferred to the call center or other department for maximum efficiency. Reducing dropped calls and wait times for an optimum customer experience when it is most needed.
For more information, visit: https://intelepeer.com/platform/cloud-queuing/
Benefits of IntelePeer’s cloud queuing:
Improved customer interactions
Ensure customers can reach your business. Upload music for when customer on on-hold.
Creates critical redundancies
Redirect traffic to multiple locations. No impact by local site disruptions. Calls are routed to non-impacted location during an outage.
Adjust the queue in minutes due to an emergency or regulatory change
Optimizes legacy networks
Queuing is held in the cloud which allows for easy, low-cost upgrades