Create a better customer experience with actionable, real-time analytics
Communications are at the center of your customer experience, and customer experience is at the center of your business. As part of our communications workflow automation platform, Insights gives you access to intuitive visual dashboards and data streams, so you can analyze interactions across various channels and deliver the best possible experience to your customers.
Track customer interactions across channels and applications
Insights captures all customer interactions across the platform and integrated third-party business applications to turn communication content into value. Whether the conversation starts via phone call, text message, or social channel, Insights can mine these valuable interactions to create powerful intelligence.
Visualize data the way you want with drill-down and filtering capabilities
Our intuitive dashboards capture real-time and historical data in easy-to-read tables and
graphs. You can even access underlying data to further slice and dice and identify trends
across interactions and channels.