DATASHEET

Atmosphere Engage

Easily launch omni-channel campaigns across the enterprise

Powerful, consistent, and controlled messaging is crucial for impactful outreach. Atmosphere Engage empowers departments across the entire enterprise to manage, schedule, and execute SMS and voice campaigns. Engage was created with marketing, billing, sales, operations, and human resources teams in mind.

With pre-built templates, it’s effortless for any employee to build campaigns and manage the process all in one place. From uploading your lists and crafting your message to scheduling your outreach, this ready-to-use application allows you to focus less on the technical side of building campaigns and more on engaging with your target audience.

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Customer service

Optimize customer support with self-service options, trouble ticket status notifications, and feedback gathering and responses.

Marketing

Create a personalized journey for your customers with SMS, voice, chat, and email campaigns to increase customer engagement while streamlining processes for your team.

Human resources

Send out company-wide notifications and easily handle employee requests such as scheduling or benefits administration with chat bots.

Finance

Integrate with billing systems and improve processes with payment reminders and collection, two-factor authentication, and balance checks.

IT

Easily deploy and integrate into your existing infrastructure, streamline trouble tickets, send internal alerts, and gain real-time visibility across your network to make better decisions.

Operations

Send notifications to agents in the field and update customers about the progress of any maintenance.

Scheduling

It’s incredibly easy to customize how and when your campaigns are sent. Divide based on:

  • Specific dates
  • Specific time windows
  • The day of the week
  • Time zones

Use with Atmosphere SmartFlows

Atmosphere SmartFlows and Engage were built to work hand-in-hand to create a dynamic, smooth, and reliable communications experience. Atmosphere SmartFlows requires absolutely no coding. The simple drag-and-drop interface allows employees to build a communication flow that can integrate with other systems and automate responses across your entire enterprise. So, when you send out an Engage campaign, you invite your user into a new journey