DATASHEET

Hyper-automate your contact center

Reduce labor costs and improve customer experience

IntelePeer’s SmartAgent™ for inbound contact centers is helping businesses to quickly automate agent responsibilities and empower self-service for a faster ROI — with a more efficient over-the-top approach. Businesses can now improve customer experiences and CSAT with the latest hyper-automation capabilities — resulting in immediate in-quarter payback on their SmartAgent investment.

Powered by IntelePeer’s Communications Automation Platform, SmartAgent features generative AI, advanced analytics, and omnichannel orchestration, versus traditional live agent-led contact centers. Hyper-automate your inbound contact center today.

For more information, visit: https://intelepeer.ai/platform/smartagent/

Why SmartAgent? Get these benefits and more:

Manage spikes in call capacity

– Handle high call volumes with virtual agents
– Eliminate customer wait time to speak with a live agent

Reduce costs

– Activate virtual agents to handle repetitive tasks
– Leave more complex tasks to live agents

Avoid compliance issues

– Let virtual agents gather and handle sensitive data
– Ensure PCI and HIPPA compliance

Minimize average handle time (AHT)

– Accurately route calls to the right source
– Capture customer intent and decrease call resolution time

Contain up to 70% of customer interactions

– Increase customer call containment rate with self-service
– Human-like interactions resulting in faster self-service

Increase CSAT scores

– Bot training up to 5x faster
– 24/7 customer service