DATASHEET

CPaaS for Avaya on-premise contact centers

Create the new customer experience, no rip and replace required

IntelePeer’s CPaaS integrates with your existing contact center solution to give you access to automation, AI, analytics, application integrations, PSTN connectivity, SMS enablement, and social media interactions. You get to keep the system you know and love while layering on cloud-based innovation.

Enable cloud-based capabilities with IntelePeer’s CPaaS

Artificial intelligence

Omnichannel automation

Analytics

Deliver real results

IntelePeer customers who have implemented IntelePeer’s CPaaS on top of their on-premises solution see:

  • 30% improvement of customer rating
  • 53% increase in revenue
  • 28% decrease in operational costs

*Nemertes Research 2020