Improve customer experience and reduce the strain on your contact center
Contact centers are facing unprecedented times. An increased volume of inquiries from customers, questions around how they are running their business during this time, if there are new operating hours, or if services can be fulfilled are all daily requests. With agents now working from home and partially-staffed contact centers, it is challenging for businesses to address everything in a timely manner. This leads to longer wait times and frustrated customers.
Look to automation to easily take care of these inquires and reduce the strain on your agents. You’ll be able to offload incoming communications to your agents, allow customers to solve issues on their own, and even proactively notify customers and employees of changes in real-time.
Handle up to 50% of inbound requests automatically
By offloading inbound inquiries with automation and self-service, contact centers can handle two times their typical call volume. A company with 100 agents could see $2 million in annual cost savings.
A financial services company recently leveraged our platform to launch a brand new customer project, handling 1.5 million new account activation requests in one month. A Fortune 500pharmaceutical company uses IntelePeer to automate patient interactions – with 100%customer self-service for medication inquiries, prescription reminders, and refill requests.