Key actions included:
First Flow –
Inbound Call: Prepares the flow for an incoming call.
Switch: As a control action, Switch determines the path of the user based which medication they are calling about.
Jump To: Each medication has it’s own Jump To action because each has it’s own individual flow. Once the individual flows for each are created, they can be connected through the Jump To action.
Second Flow –
Jump From: In order to receive inbound callers from other flows, the Jump From action but exist and be configured for each flow it will receive.