CASE STUDY

Atmosphere CPaaS deployed and in use within days to meet regulation deadline!

Top statistics

  • Unique 24/7 automation set up in less than 30 days.
  • Multiple systems connected with clarity and security.
  • Over 700 calls were handled around the clock.

Challenge

Barrett Daffin Frappier Turner & Engel, LLP (BDF Law Group) is a law firm based in Addison, TX who specializes in foreclosures, bankruptcies, and eviction litigations for mortgage companies in the US. They had received about a 30 days’ notice so Ron Llewellyn Executive Vice President of Solution Delivery, and Paul Sissom Vice President of IT Infrastructure, needed to find a solution that was secure. They also needed to find a solution that allowed California tenants, or borrowers, to call in and determine the status of their file before it went to foreclosure sale. With a short timeline and a new regulation, they reached out to their provider, Cisco, who recommended IntelePeer’s services as the best solution for the timeline. IntelePeer swiftly created a proof of concept for Llewellyn and Sissom, and the partnership took off.

Challenges

  • Faced with new industry regulations
  • Short timeline to launch to be compliant
  • Needed an additional way to communicate with clients

Results

  • Delivery of critical information: Automated one-way notifications sent to clients to ensure compliance
  • More communications options: Atmosphere® SMS provides real-time updates for inquiries and reduces hold times for the hotline
  • Customization: API access to integrate with existing processes and business applications
  • Speed of implementation: Solution was deployed and in use within days to meet the regulation deadline

Solution

BDF Law Group needed a solution to interact with their existing platforms, but wouldn’t take weeks or months to implement. IntelePeer was the right option, using Atmosphere Communications Platform-as-a-Service (CPaaS) and Managed Solutions. IntelePeer and BDF Law Group were able to complete the solution in just a few days, and both Llewellyn and Sissom adjusted to CPaaS with ease.

There was minimal setup or configuration for BDF Law Group, and the solution was uncomplicated and secure.

“I think what I appreciate the most is just not having to worry about the
operational side of it, because that’s what my job is. I need to make sure things are up, functioning, dependable, reliable, and repeatable.”

Paul Sissom

Vice President of IT Infrastructure

BDF Law Group

“[IntelePeer is] very good at listening and understanding the need and not necessarily trying to sell a solution into every single scenario.”

Paul Sissom

Vice President of IT Infrastructure

BDF Law Group

“Overall, creating the solution was really easy.”

Paul Sissom

Vice President of IT Infrastructure

BDF Law Group

“It really took up work that would have been added to the business and just totally took that off of their plate.”

Ron Llewellyn

Executive Vice President of Solution Delivery

BDF Law Group

Results

Sissom and Llewellyn were impressed by IntelePeer’s flexibility, speed, and service in getting the system operating quickly. IntelePeer’s solution connected all the right systems to send out real-time automated notifications with the required new regulatory information to clients per the new California laws.

Once the 24/7 automation was set up, BDF Law Group could see the system was working in real-time with hundreds of calls resolved without straining other business resources.

Llewellyn admires “the simplicity of it, the configurability of it, and the robustness of it. I mean, it’s been up 24 hours, seven days a week without missing a beat … being able to do that, again, I can’t stress enough in that short, short period of time, was huge for us, and meant we were way ahead of the curve.”

BDF Law Group is brainstorming new ways they can automate repetitive tasks to not only stay compliant but also to make internal processes more efficient. They recognize the scalability and capability of IntelePeer’s CPaaS and look forward to uncovering more applications for their business.