Communications Automation Platform deployed and in use within days to meet regulation deadline

Top statistics

• Unique 24/7 automation set up in less than 30 days
• Multiple systems connected with clarity and security
• Over 700 calls were handled around the clock

Challenge

Barrett Daffin Frappier Turner & Engel, LLP (BDF Law Group) is a law firm based in Addison, TX that specializes in foreclosures, bankruptcies, and eviction litigations for mortgage companies in the U.S. They had received about a 30 days’ notice, so Ron Llewellyn Executive Vice President of Solution Delivery, and Paul Sissom Vice President of IT Infrastructure, needed to find a solution that was secure. They also needed to find a solution that allowed California tenants, or borrowers, to call in and determine the status of their file before it went to foreclosure sale. With a short timeline and a new regulation, they reached out to their provider, Cisco, who recommended IntelePeer’s services as the best solution for the timeline. IntelePeer swiftly created a proof of concept for Llewellyn and Sissom, and the partnership took off.

Solution

BDF Law Group needed a solution to interact with their existing platforms that wouldn’t take weeks or months to implement. IntelePeer was the right option, using their Communications Automation Platform (CAP) and Managed Solutions. IntelePeer and BDF Law Group were able to complete the solution in just a few days, and both Llewellyn and Sissom adjusted to the CAP with ease.

There was minimal setup or configuration for BDF Law Group, and the solution was uncomplicated and secure.

Results

Sissom and Llewellyn were impressed by IntelePeer’s flexibility, speed, and service in getting the system operating quickly. IntelePeer’s solution connected all the right systems to send out real time automated notifications with the required new regulatory information to clients per the new California laws.

Once the 24/7 automation was set up, BDF Law Group could see the system was working in real time with hundreds of calls resolved without straining other business resources.

Llewellyn admires “the simplicity of it, the configurability of it, and the robustness of it. I mean, it’s been up 24 hours, seven days a week without missing a beat … being able to do that, again, I can’t stress enough in that short, short period of time, was huge for us, and meant we were way ahead of the curve.”

BDF Law Group is brainstorming new ways they can automate repetitive tasks to not only stay compliant but also to make internal processes more efficient. They recognize the scalability and capability of IntelePeer’s CAP and look forward to uncovering more applications for their business.