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A new look, new actions, and other new shiny things for SmartFlows and Engage
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SmartEngageTM
Automate customer interactions with IntelePeer’s hyper-automation and AI solution
Hyper-automation
Machine learning to enrich customer interactions and experiences.
Insights and analytics
Customize analytics and reporting to meet your specific needs.
Advanced integrations
Take advantage of advanced integrations to connect to your back-end CRM and other business applications.
Cut no-show rates by 23%
Revolutionizing customer engagement
SmartEngage outbound contact center capabilities cut no-show rates by 23%, proven by study on automated appointment reminders.
GENERATIVE AI AND AUTOMATION
Hyper-automate outbound interactions with SmartFlows to create richer customer experiences
Leverage generative AI, chat bots, and self-service capabilities.
PERSONALIZED COMMUNICATIONS
Leverage your customer data to segment your contacts and send them the right message
Upload contacts, configure messaging, and choose a communications channel for a quick deployment.
OMNICHANNEL ENGAGEMENT
Communicate with your customers on their preferred channels
Send automated SMS, voice, email, and social campaigns.
SmartEngage capabilities
* Roadmap features
Advanced Integrations*
Take advantage of advanced templated integrations to more quickly connect to your back-end CRM such as Salesforce.
Answering machine/Voicemail detection
Distinguish between live human voice and recorded messages, such as those left on answering machines or voicemail systems, in order to automate or optimize call center operations.
Automated retry
Outbound calls that were unsuccessful, in order to increase the chances of successfully connecting with the intended recipient. This helps optimize the use of agents’ time and increase the success rate of outbound campaigns, while reducing the number of missed or abandoned calls.
Call recording
Automatically record calls, save in the cloud, and download an MP3 file.
Call transcription
The automated process of converting spoken language from audio calls into written text.
Campaign analytics and reporting*
Coming soon
Campaign management APIs
Interfaces that enable programmatic access to control, monitor, and optimize various aspects of marketing campaigns within a software application or platform.
Campaign scheduler
Schedule outbound calling or SMS campaigns to a specified list.
Campaigns utilizing generative AI
Campaigns that utilize artificial intelligence algorithms to create personalized content or messages for targeted outbound marketing efforts.
List Management including List Management APIs
Upload and manage a list in the cloud; build rules to make bulk updates via lists.
Managed Solutions (sold with SmartAgent or SmartOffice)
Use IntelePeer’s Managed Solutions team to help set up SmartFlows if your campaign has a complex use case.
Natural Language Processor
A type of artificial intelligence that focuses on enabling computers to understand, interpret, and generate human language in a way that is both meaningful and contextually relevant.
Reputation Management
Protect the reputation of your outbound calling numbers to prevent your voice calls from being erroneously labeled as spam on the called party’s device.
Selectable campaign execution rates
The chosen pace or frequency at which a marketing campaign is delivered or executed, typically determined by the campaign manager or advertiser.
Settable Caller ID
Allows users to specify the displayed phone number when making outbound calls, offering control and customization over the caller identification information.
SmartFlows, including Web Service and NLP: Speech Recognition
The process of converting spoken words into text or commands by a computer or device.
SmartFlows, including Web Service and NLP: TTS
Convert written or typed text into spoken words or audio output, which is then transmitted or played back to a recipient via a communication channel such as phone, radio, or internet.
SMS
Send text message to an individual or list.
Voice
Outbound calling capability
Why choose IntelePeer’s SmartEngage
- Effortlessly schedule campaigns with AI
- Streamed integration for immediate ROI
- Boost customer engagement with campaign customization
- Automate internal and external notifications
- Award-winning customer support