Subprocessor List

Infrastructure subprocessors – Service-related data storage

IntelePeer owns or controls access to the infrastructure that IntelePeer uses to host service-related data submitted to IntelePeer connected with Atmosphere CPaaS (“Applicable Services”), other than as set forth below. Currently, the IntelePeer production systems for the Applicable Services are primarily located in co-location facilities in the United States and Europe. Customer accounts are established in one of these regions based on where the Customer is located; the Customer’s service-related data subsequently remains in that region unless agreed between Customer and IntelePeer, but may be shifted among data centers region to ensure performance and availability of the Applicable Services. The following table describes the countries and legal entities engaged by IntelePeer in the storage of service-related data.

Entity NameEntity TypeEntity Location
Amazon Web Services, Inc.Cloud ServiceUnited States
Germany
Google, Inc.Cloud ServiceUnited States
Code42 Software, Inc.StorageUnited States
Europe
Latin America
International Business Machines CorporationIaaSGermany

Service-specific subprocessors

IntelePeer works with certain third parties to provide specific functionality within the Applicable Services. These providers are the Subprocessors set forth below. To provide the relevant functionality, these Subprocessors access service-related data. Their use is limited to the indicated Applicable Services.

Entity NameEntity TypeEntity Location
International Business Machines CorporationArtificial IntelligenceUnited States
Europe
Latin America
SAP Business ByDesignBilling ServicesUnited States
EZCOM Technologies, Inc.Billing ServicesUnited States
ZuoraBilling ServicesUnited States
Europe
Latin America
Sisense, Inc.Business Intelligence and AnalyticsUnited States
Europe
Latin America
Looker Data Sciences, Inc.Business Intelligence and AnalyticsUnited States
Europe
Latin America
Level 3 Communications, LLCConnectivity and TransportUnited States
Europe
Salesforce.com, Inc.Customer Relationship ManagementUnited States
Europe
mGage, LLCMessaging CommunicationsUnited States
Europe
Latin America
Smooch Technologies Inc.Messaging CommunicationsUnited States
Europe
Latin America
Voxbone SA/NVVoice CommunicationsEurope
IntelePeer Cloud Communications, LLCVoice CommunicationsUnited States
Lleidanet USA, Inc.Messaging CommunicationsEurope
CSF CorporationMessaging CommunicationsUnited States
Europe
Latin America
Brightlink Communications, LLCVoice Communications Messaging CommunicationsUnited States Europe
Latin America
Telefonica USA, Inc.Voice Communications
Messaging Communications
Connectivity
United States
Europe
Latin America
Telvox Global B.V.Voice CommunicationsEurope
GyanSys, Inc.Software ConsultantUnited States
Europe
Latin America
CiscoCloud Communications PlatformUnited States

Content Delivery Networks

As explained above, IntelePeer’s Applicable Services may use content delivery networks (“CDNs”) to provide the Applicable Services for security purposes and optimize content delivery. CDNs do not have access to service-related data. Still, they are commonly used systems of distributed services that deliver content based on the individual’s geographic location accessing the content and the origin of the content provider. Website content is served to website visitors, and domain name information may be stored with a CDN to expedite transmission. CDN may access information transmitted across a CDN to enable its functions. The following describes the use of CDNs by IntelePeer’s Applicable Services.

Entity NameEntity TypeEntity Location
KinstaCorporate WebsiteGlobal
IMPARTNER, INC.Partner PortalGlobal

Critical vendors

Entity NameEntity TypeEntity Location
AWSProvides IaaS such as virtual servers and S3 storage, also provides AI services such as speech to text / text to speechUnited States
IBM CloudProvides IaaS such as virtual servers, also provides AI services such as Watson, and speech to text / text to speechUnited States
Google CloudProvides Big Query storage and BI tool.United States
Office 365 Hosted ExchangeProvides corporate email communication platformUnited States
AtlassianProvides Confluence wiki and calendar, provides Jira project management, also provides Jira service desk ticketingUnited States
ManageEngineProvides Desktop Central endpoint management tool.United States
SalesforceProvides customer and vendor relation management systemUnited States
ThycoticProvides secrets and key managementUnited States
ProcessUnity.netProvides governance, risk and compliance system, also provides third party risk managementUnited States
Digital RealtyProvides data center colocation space and serviceUnited States
Zayo TechnologiesProvides data center colocation space and serviceUnited States