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SmartAgent
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SmartAgentTM
Hyper-automate your inbound contact center capabilities with SmartAgent
A digital solution built for contact centers
SmartAgent uses the latest generative AI capabilities to automate inbound interactions
SmartAgent takes hyper-automation to the next level by offering simplified pricing with advanced feature sets, such as generative AI, advanced analytics, and omnichannel orchestration, with voice calling included. Fair usage applies.
Secure Transportation and InTelePeer
Optimizing ride experience
With SmartAgent, Secure Transportation used hyper-automation and AI to slash hold times by 50% and cut ride wait times from 45 to 10 minutes.
| SmartAgent GOLD | SmartAgent DIAMOND | |
|---|---|---|
| Basic automation | ||
| Voice | X | X |
| SMS | X | X |
| Inbound API4 | X | X |
| MMS | X | X |
| Insights1 | X | X |
| DTMF IVR2 | X | X |
| TTS3 | X | X |
| Insights (user-defined)5 | X | X |
| ASR (rule-based directed speech)6 | X | X |
| Social messaging7 | X | X |
| Call recording8 | X | X |
| Integrations (through inbound APIs)9 | X | X |
| List Management12 | X | X |
| Call transcription | X | X |
| Advanced and hyper automation | ||
| Conversational AI (Ext. Web Svc to Google Dialog)11 | X | |
| Generative AI with dynamic rephrasing14 | X | |
| Customer’s specific data augmentation | X | |
| Add-on services (sold separately) | ||
| Managed Solutions (per account) | Available | Available |
| Advanced Managed Solutions (for $1M ARR Deals, per account) | Available | Available |
Voice, SMS, Inbound API, MMS = Number of interactions: 2,000
Interactions include: Telco, SMS, MMZ, chat, both inbound and outbound
SMS, MMS, and inbound API = 24 hours timebound
Why choose IntelePeer for SmartAgent
- Hyper-automate time-consuming and routine inquires
- Reduce labor costs and improve customer experience
- Free up agents for revenue-generating tasks
- Seamless generative AI integration for immediate ROI
- Dynamic rephrasing and customer specific data training
- Human-like interactions resulting in faster self-service
- Bot training up-to 5x faster
SmartAgent resources
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1
Gain visibility into omnichannel customer interactions with actionable, pre-built templated analytics and reports.
2
Generate dual tone multi-frequency tone-based interactive voice response (IVR) when keypad numbers are pressed. Example: “Press 1 for English” routes calls with menu tree to specific agent.
3
Play speech directly from ASCII text by converting that text to synthesized speech.
4
Kick off a SmartFlow with an API trigger.
5
Customize analytics and reporting to meet specific customer needs through self-service building options.
6
Advance your speech recognition with ASR. Get particular words, phrases, numbers, and currency amounts interpreted and assigned meaning.
7
Send and receive chat messages from social media like WhatsApp and Facebook.
8
Automatically record calls, save in the cloud, and download an MP3 file.
9
Program SmartFlows to use APIs from external systems through custom web service API calls (JSON-based).
10
Take advantage of advanced templated integrations to more quickly connect to your back-end CRM such as Salesforce.
11
Automate processes and enhance the customer experience by implementing AI to translate and respond to voice communications. Customize with support of Managed Services team.
12
Upload and manage a list in the cloud; build rules to make bulk updates via lists.
13
Infuses the power of generative AI into the IVR self-service system. This leads to an increased containment level and help reduce calls that go to the agents.
14
Modifies or reformulates the content in real time and allows for language, tone, or style variations to adapt to specific contexts or user preferences. Enhances the flexibility and adaptability of AI-generated content and enables the generation of diverse outputs and adjusts content based on specific requirements or constraints.