SmartCommunicatorTM
Create multichannel communication automation workflows from MS Teams.
Value-add to your tech stack
• OTT orchestration built into your MS Teams instance
• Smart Analytics for inbound calls
Key communication integration
Includes Voice, SMS and MMS
Enhance your customer experience
• Route skill-based calls
• Build SmartFlows to transfer calls
• Engage our Managed Solutions team to drive productivity
Case study highlight
22% decrease in self-service payments freeing up agent’s time
Top insurance company increases customer engagement and retention with SMS communications. Learn more in this case study.
Add additional value to the MS Teams experience
Directly connect with voice, SMS or MMS from MS Teams.
You can now create an automated omnichannel communication experience within MS Teams. No matter your preferred communication method, SmartCommunicator delivers a seamless, automated experience boosting your ability to stay focused on your customers.
Enjoy an enhanced Customer Experience
Combine the IntelePeer API platform with MS Teams
Get the best of what IntelePeer offers by combining the IntelePeer Communication Automation Platform with MS Teams. Experience the ability to route and transfer calls with our award-winning solutions.
Why choose IntelePeer’s SmartCommunicator?
- Enhanced MS Teams customer experience
- Excellent service and reliability
- Integration and automation for your business with award winning solutions
- Our Managed Solutions team is available for white glove service and support