Atmosphere Insights®
Actionable on-demand visibility into all customer interactions across channels.
Capture all interactions in one place
Unpack your data to ensure a top notch customer experience
Visual dashboards show the full picture of your communications with on-demand visibility and historical trending.
Make data-driven decisions
On-demand reports and insights for every department
Slice and dice your data with drill-down and filtering. Set up alerts based on thresholds or anomaly detection to stay on top of your KPIs
Data APIs
Integrate with other data sources
Want more flexibility with your reporting? Use our APIs to deliver data from our platform to your other existing reporting and business intelligence platforms.
Atmosphere Insights® features
Track customer interactions
- Location performance
- Call volume
- Historical trends
Open APIs
- Standardized data connectors
- Integrate existing applications
- Two-factor authentication
Natural Language Processing
- Speech recognition
- Sentiment and tonality analysis
- Speech-to-text & text-to-speech
Custom data analysis
- On-demand reporting
- Visualize data
- Explore and filter data
Predictive decision making tools
- Threshold alerts
- Anomaly detection
- Self-service options
Give everyone VIP access to data
Customer service
Identify trends in customer issues and ensure they are being resolved to customers’ satisfaction.
IT
View call volume and usage to better manage resources and detect potential issues.
Sales
See location and agent sales performance to make better decisions on staffing for upcoming promotions and product launches.
Marketing
Monitor campaign results and customer feedback to create more effective communications and product messaging.
Reliable communication is the cornerstone of delivering a superior customer experience
We see the Atmosphere® platform as a differentiator for what we can provide to our customers. It has helped us shift from cost-savings to revenue-generating activities.
Experience IntelePeer today
Enjoy the power of IntelePeer in the cloud, on-premise, or somewhere in between.
