Insights
Gain visibility into omnichannel customer interactions with actionable, on-demand analytics.
Rich data analysis in real time
– On-demand reporting
– Omnichannel dashboards
– Historical trends
Details at your fingertips
– Drilldown and filtering
– Explore underlying data
– Location-based performance
Integrate with open APIs
– Leverage existing apps and platforms
– Automated data delivery
– Flexible reporting
Data alerts to your inbox
– Set up threshold and anomaly notifications
– Summary reports
– Schedule by frequency and time zone
Capture all interactions in one place
Visualize data with on-demand reports and dashboards across channels
Seeing the full picture of your communications can be easy. With our intuitive dashboards and reports you can access real-time and historical data across channels.
Make data-driven decisions
Track and drive the KPIs that matter most to your customer experience
Analyze your data with drill-down tools and filtering. Set up alerts based on thresholds or anomaly detection that can be delivered directly to your inbox.
Add flexibility with APIs
Gain a deeper understanding of your data by integrating with your current platforms
Get more flexibility with your omnichannel reporting. Use our APIs to deliver data from our platform to your other existing reporting and business intelligence platforms.
Look at our dashboards in action
Voice services dashboard
Access voice analytics:
- Total calls
- Call completion status
- Disconnect reason
Messaging dashboard
See messaging metrics:
- Total messages
- Messages sent
- Messages received
SmartFlows dashboard
View SmartFlows analytics:
- Active flows
- Flow executions
- Average flow duration
Reputation management dashboard
Track reputation management data:
- Number ratings over time
- Standing by vendor
- Numbers by rating
Experience IntelePeer today
Enjoy the power of IntelePeer in the cloud, on-premise, or somewhere in between.
