SmartEngage
Easily send and manage omnichannel customer engagement campaigns.
ENGAGEMENT Campaigns on the fly
Immediately send outbound campaigns to notify or contact customers and employees as soon as possible
Upload contacts, configure messaging, and choose a communications channel from the same page for a quick deployment.
Customize and control interactions
SMS, voice, email, and social campaign opportunities
Schedule campaigns to segments of customers in the way that they prefer.
Use with SmartFlows
Pair SmartEngage with SmartFlows for enhanced campaigns
Provide customers with AI capabilities, chat bots, and self-service.
SmartEngage features
Omnichannel customer engagement campaigns
- Provide interactive experiences rather than one-off messages
- Pair with SmartFlows to personalize and customize conversations
- Conduct surveys and promptly receive feedback
Scheduling
- Set days and time windows to reach customers when they’re most receptive
- Configure automatic retries to try again when a call is not answered
- Input time zones to avoid calling your customers in the middle of the night
List management
- Upload lists of contacts that can be saved and reused
- Use contact lists to customize campaigns with customer names or other data
Pop campaigns across the enterprise
Customer service
Notify employees and customers about new product features or account updates.
IT
Inform employees about maintenance, password changes, and other pressing issues.
Marketing
Send customers promo codes or thank you messages to build strong relationships.
Finance
Remind customers when their bill is ready and alert them when payments are posted.
Connect with customers through their preferred medium
SMS is how we would love to communicate with [a younger] generation and demographic and Engage makes it easy for us to do that.
Experience IntelePeer today
Enjoy the power of IntelePeer in the cloud, on-premise, or somewhere in between.
