SimonMed Imaging Enhances Patient Services, Saves Millions in Voice Costs and Enables Future Growth with CPaaS Solution from IntelePeer
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Appointment Management
Reduce no-shows and improve customer experience with omnichannel reminders and seamless scheduling.
- Reduce costs – Automating repetitive tasks frees your team to focus on servicing your customers with more complex needs.
- Improve Customer Experience – Reach your customers how they want to talk. Communications are unified across channels.
- Reduce no shows – Voice and SMS reminders keep your patients informed.
- Easy integration – Keep your existing infrastructure and add the benefits of a cloud solution.
“Automated SMS reminders and appointment reminders alone significantly reduce the load on agents. By adding such automation, companies see a 31% increase in agent productivity … customer ratings improve 37.2%.”
CEO of Metrigy
Appointment Reminders (Voice)
Send automated calls to confirm and remind customers of their upcoming appointment. Provide the option to cancel or reschedule.
Appointment Reminders (SMS)
Send automated SMS to confirm and remind customers of their upcoming appointment. Provide the option to cancel or reschedule.
Appointment Management (Voice)
Send automated calls to invite customers to schedule an appointment, allow them to make changes or connect them with an agent.
Appointment Management (SMS)
Send an automated SMS to invite customers to schedule an appointment, allow them to make changes or connect them with an agent.
Easy Integration
Leverage your existing appointment software.
Self Service Scheduling
Easy way to book and manage appointments with chatbots.
Customer Testimonials
Simon Med
Over 1000 patients per day connect directly to the call center and several thousand more call back the same day. Simon Med significantly reduced no shows, which can cost $1200 an appointment.
Resort Vacations
IntelePeer integrates with their appointment system and sends out appointment reminders via SMS to prospective buyers.
Lifespan
IntelePeer built a multilingual (English/Spanish) app that prescreened callers, sent eligible patients to the call center and diverted callers when the queue was full.
South Community
IntelePeer integrates with their appointment system and sends out appointment reminders via SMS to patients.
Resources
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Enjoy the power of IntelePeer in the cloud, on-premise, or somewhere in between.
