Initiative to Deliver Seamless Customer Experience Underway
SAN MATEO, CA – Jan. 12, 2016 – IntelePeer, the Cloud Communications Company, announced today that Matt Edic has been named the Chief eXperience Officer (CXO). Effective immediately, Edic will lead all customer-facing support teams and customer experience initiatives.
Since joining IntelePeer in 2008, Edic has held leadership roles in Engineering, Sales, and Business Development. During this tenure, Matt established an enterprise sales strategy and launched key relationships with major Unified Communication vendors and channel partners. Most recently, he headed up the Customer Experience team, including Solutions Engineering, Service Delivery and Account Management groups, providing customers with an improved onboarding process and lifecycle support.
In his new role, Edic will oversee the delivery of a seamless experience across all customer-facing support teams, which will now include the Operations team responsible for service activations and around the clock support for IntelePeer CoreCloud®services. This consolidation of the customer experience will enhance customer interactions and increase the level of support available.
“I’m proud to take another step within the IntelePeer organization,” said Edic. “We’ve made strides in providing a customer-centric support model, but are eager to prove that by consolidating our Operations and Customer Support groups we will provide an industry-leading customer experience.”
“We’ve become one of the fastest-growing and top-performing enterprise communications companies,” said Frank Fawzi, IntelePeer CEO and President. “As a result, our organization continues to evolve to ensure the best customer and partner experience. Matt’s years of experience with our partners and customers, his proven leadership and the results he has achieved for IntelePeer make me extremely confident that we have the right person in place to lead our customer experience team.”
IntelePeer Cloud Communications LLC is a leading provider of on-demand, cloud-based communications services that enable high-quality voice, video and unified communications for businesses and contact centers. Through the CoreCloudTM SIP and Atmosphere® contact center management services, IntelePeer customers can rapidly and cost-effectively transition to complete, IP-based communications and contact center management solutions.
For more information visit: www.intelepeer.com and follow on Twitter.