Jun 24, 2020

IntelePeer Launches Managed Solutions Offering to Accelerate Customer Adoption and Deployment of Automated and Omni-channel Interactions

Enterprise customers can leverage IntelePeer expertise to deploy communications-enabled workflows, advanced AI capabilities, and analytics with Atmosphere® CPaaS

San Mateo, CA – June 24, 2020 – IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today the availability of Atmosphere® Managed Solutions, a full-service program that assists customers with creating self-service and omni-channel customer experiences through workflow automation, artificial intelligence, and advanced analytics.

Industry leaders are investing heavily in their digital customer experience initiatives. According to Nemertes Research, the most successful companies have combined AI and omni-channel interactions to increase customer satisfaction scores by 104%, and they have leveraged advanced analytics such as conversation sentiment to increase sales by 90%. Unfortunately, many enterprises do not achieve these results because they lack in-house expertise and technical capabilities. Atmosphere® Managed Solutions fills this critical gap, building on IntelePeer’s experience in delivering measurable results for many of the world’s leading companies through advanced communications and automation.

“Companies are investing heavily in improving customer experience because it’s a competitive differentiator that generates measurable business results,” says Robin Gareiss, president and co-founder of Nemertes Research. “By 2025, we expect 53.5% of customer interactions to use self-service, coupled with AI and workflow automation to guide them to resolution. Making sure the customer journey is smooth, predictable, and successful requires omnichannel integration, customization, and analytics. Bringing together all of these emerging technologies often requires third-party expertise to ensure a quick and feature-rich deployment.”

Managed Solutions customers receive initial onboarding and training, solution configuration, and ongoing maintenance. Customers have access to IntelePeer’s expertise, best practices, and implementation support for AI optimization, business process integration, and creation of custom dashboards, databases, and web interfaces.

“Atmosphere® Managed Solutions leverages our industry-leading CPaaS platform to deliver real business results – enabling new revenue opportunities, creating process efficiencies, and enhancing the customer experience,” said Matt Edic, Chief Experience Officer at IntelePeer. “We look forward to continually working alongside our customers to ensure they are using the solutions to the fullest potential and optimizing results for their business.”

Atmosphere® Managed Solutions is now available to IntelePeer customers. Visit www.intelepeer.com for more information.

Lindsey Kocel

Lindsey Kocel

Lindsey Kocel is the Director of Product Marketing at IntelePeer and has been with the company for five years. Lindsey received her BBA in International Business & Marketing from Loyola University Chicago, a city that will always hold a special place in her heart. Outside of work, you can find Lindsey hiking and camping in the Rocky Mountains, reading anything and everything, hanging out at home with her husband and dog, or cheering on her beloved Nebraska Cornhuskers during football season.