Stevie winners will be presented their awards on June 11 in New York
SAN MATEO, CA – May 9, 2019 – IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, was named the winner of a Gold Stevie® Award in the Customer Service Department of the Year category in the 17th Annual American Business Awards®.
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
More than 3,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories and industries. IntelePeer was nominated in the Customer Service Department of the Year category for Telecommunications.
Founded in 2003, IntelePeer has become a pioneer in the next generation of Communications Platform as a Service technologies – leveraging AI, automation, and deep analytics to improve business communications for many of the world’s leading companies. The company has been able to sustain 40% annual revenue growth while prioritizing customer service and satisfaction. Due to the high level of service and expertise provided by its customer support team, IntelePeer consistently achieves an average customer satisfaction (CSAT) score of 4.8 out of 5 – surpassing the industry standard of 3.6 out of 5.
“At IntelePeer, our first core value is to ‘Delight our customers,’ and we have adopted a customer-centric support model to ensure we achieve that every day,” said Matt Edic, Chief Experience Officer of IntelePeer. “I’m so proud of our team for their commitment to maintaining this core value and striving for an industry-leading customer service experience. I’d also like to congratulate the rest of the winners, this is an impressive group to stand with.”
More than 200 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“The nominations submitted to The 2019 American Business Awards were outstanding. They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape,” said Michael Gallagher, president and founder of the Stevie Awards.
Details about The American Business Awards and the list of 2019 Stevie winners are available at www.StevieAwards.com/ABA.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.