Delivers Streamlined Call Transfers to Multiple Locations, Improved Customer Interactions and More Control
Denver, CO – May 10, 2016 – IntelePeer, a leading provider of on-demand, cloud-based unified communications (UC), today announced a new enhancement to its SIP Service, designed to provide businesses with a more effective way to optimize network resources and save costs when transferring calls. With the newly added implementation control, customers can easily enable or disable the service on any of their SIP Trunks on the IntelePeer network using the web-based customer portal.
“We are continually adding value to our family of SIP products, providing our customers with simple, cost efficient access to powerful call routing and distribution features that can be used in any UC environment. This translates into a robust, streamlined UC solution that improves efficiency and increases revenue for our customers,” said Robert Galop, VP of Product at IntelePeer. “With the introduction of Cloud Transfer, enterprises now transfer calls to remote locations or external devices while freeing up the ports and resources from the transferring location.”
Cloud Transfer provides end users with a native IP alternative to expensive legacy network call transfer services. With Cloud Transfer, customers can quickly and seamlessly route and transfer multiple live calls between agents or call centers across multiple geographic locations. Additionally, Cloud Transfer offers advanced routing protocols that can be easily configured through the customer portal to facilitate automatic transfers based on user input, allowing end users to better utilize internal resources and drive down costs. Benefits include:
- Provides greater reliability and failover
- Eliminates need for multiple, simultaneous calls
- Lowers customer capex
- Minimizes delay
- Maintains end-to-end call security and encryption
- Ensures highest level of customer experience
- Delivers cost savings based on overall usage
This new feature can be added at any time through the customer portal. Standard rates apply for all three distinct legs of the call.
IntelePeer is a leading provider of on-demand, cloud-based business communication solutions. Delivering high-quality HD voice, messaging and contact center solutions for enterprises and contact centers, IntelePeer’s SIP services and Atmosphere platform provide an unprecedented level of simplicity, analytics, savings and control. Designed to keep pace with rapidly evolving business needs, SIP combines the highest quality, reliability and security in easily deployed solutions. The Atmosphere platform delivers cost effective, competitive-edge services including IVR, Virtual Automated Call Distribution (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications. For more information visit: www.intelepeer.com and follow on Twitter.