Cisco partners and customers can now implement multi-channel communications, leverage hybrid deployments, and access customer interaction analytics.
San Mateo, CA – June 7, 2018 – IntelePeer, a leading provider of cloud-based multi-channel business communications, announced today multiple product offerings that help extend the capabilities of Cisco Collaboration Solutions. These offerings include Atmosphere® Messaging for Cisco Webex Teams, support for Cisco Expressway and Webex Teams Hybrid Services, and customer interaction analytics and reporting tools.
Earlier this year, IntelePeer announced the availability of Atmosphere® Messaging, which enables companies to use their business numbers and contact center numbers for both calling and text messaging. Companies using IntelePeer’s Atmosphere® Voice Services for Cisco Webex Calling will be able to add on Atmosphere® Messaging to send and receive SMS messages through the Webex Teams desktop and mobile applications. This provides another channel for internal and external communications, increasing employee productivity and customer engagement.
For companies that wish to move to cloud communications but need to protect current equipment investments, IntelePeer supports hybrid deployments of its Atmosphere® Voice Services via Cisco Expressway Series. Through Cisco’s Webex Hybrid Services, companies can connect their on-premise Cisco equipment with Webex Teams and IntelePeer’s Atmosphere® Communication Platform. This allows companies to move to the cloud at their own pace and gain access to additional multi-channel capabilities, while still receiving benefits such as 40% cost-savings, resiliency, and scalability.
To help companies make more informed decisions, IntelePeer delivers actionable insights into customer interactions across the Atmosphere® platform. With detailed reporting on calls and messages, sales and location performance, call flow tracking, and more, companies can improve business processes, reduce costs, and create a better customer experience. Additional functionality such as integrations with other business analytics platforms, intuitive dashboards, transcriptions, natural language processing, and other advanced capabilities will be delivered later this year.
“For almost a decade, we have worked closely with Cisco to certify our services with theirs and deliver innovative solutions such as PSTN enablement for Webex Teams and other Cisco collaboration platforms,” said Robert Galop, SVP Product & Marketing at
IntelePeer. “We look forward to continue supporting our Cisco partners and customers by providing these expanded offerings that enable and enhance communications through Cisco’s collaboration suite of products.”
IntelePeer will be showcasing Atmosphere® Messaging for Webex Teams along with its other services for Cisco Collaboration Solutions at Booth #1445 during Cisco Live, Cisco’s annual IT and communications conference, June 10-14, 2018 in Orlando, FL.
IntelePeer delivers ready to use, cloud-based, multi-channel business communications you can build on with voice and messaging applications via multiple connection options, backed by an award-winning support team and disaster avoidance solutions. Partners and companies of any size can leverage our innovative solutions to create more effective customer interactions and improve business processes. We believe business communications are meant for more than just simple interactions. It’s time to move beyond basic communications! Visit www.intelepeer.com to learn more.