Reduce the strain on contact centers
The current world crisis presents new challenges for contact centers and customer service teams. Employees have transitioned to a remote and virtual workplace, customer inquiries have increased or have to be managed with a decreased staff, and frequent communications are more important than ever.
Maintain company culture and keep employees informed
Between remote employees, a feeling of uncertainty, and a need for more frequent internal communications, HR teams have an increased workload. Managing the impacts of the current global pandemic puts more strain on HR departments who are still trying to keep up with their normal tasks.
Ensure Operational Continuity
We are committed to equipping our partners and customers with any and all resources that will help them to navigate the rapidly changing landscape amidst the COVID-19 crisis. IntelePeer’s enterprise-friendly CPaaS applications can be implemented immediately to address new and growing business challenges. Please reference the following tools to help you maintain operational continuity during this crisis and reach out to your sales contact with further questions.
Send timely alerts & notifications
Easily send out one-time notifications or automate campaigns to let your audience know of important business updates.
Direct communications to the right place
Set up workflows to detect the initial interaction then distribute to an automated service or live person.
Automate customer service interactions
Offload the work of answering FAQ-style questions or handling basic tasks to chatbots or automate processes.
Automate HR responses and processes
Create an automated bot that can handle request such as sick time, work schedules, and requesting PTO.