Nov 10, 2020

Why it’s Time to Create the NEW Customer Experience

Are you unable to keep up with changing customer preferences? Don’t know how to handle increased inquires and inbound volumes? Are you communicating with customers in more ways than just voice? If these scenarios sound familiar, it’s time to update your CX strategy.

Don’t worry; you’ve come to the right place! We’re all about empowering customers to reach you through multiple channels, using analytics to make data-driven decisions, and leveraging automation with AI to provide customer self-service options and streamline processes. Delivering the NEW customer experience means you are agile, flexible, omni-channel, secure, and scalable. Check out our infographic to learn more.

Nils Waack

Nils Waack

Nils is our Corporate Marketing Manager and has been with the company for three years. Nils has a BS in Marketing from Arizona State University and grew up in Rochester, NY. Go Bills! When Nils isn’t working, he is usually traveling, snowboarding, at the farmers market, or doing something outside!