Mar 22, 2016

When choosing a UCaaS provider service and solution, think about goals

Productivity, self-control, and rich cost savings – your goals are our goals

While at Enterprise Connect, we overheard customers, analysts, and vendors discussing the goals of IT leaders. CTOs and IT directors are tasked with supporting growth, stability, and profitability. They must remain responsive to demands for new tools and technologies while being proactive to budgets and costs.

Many applications and services promise to increase efficiency and propel companies forward at unprecedented speeds, but costs and effort can quickly outweigh benefits. Plus, the complexity of technical onboarding can be a drain on time.

Thankfully, there is a tool that enables businesses to achieve higher levels of employee productivity and save money at the same time – unified communications as a service (UCaaS).

How the right UCaaS can save you money

UCaaS has been around for quite some time, but a new breed of hybrid on-premises or cloud-based UCaaS promises to lower the cost of entry and increase the ease with which employees, customers, and leaders interact.

Companies can look forward to consistent billing, simple deployment, and new opportunities for bringing together distributed teams, but only if they choose the right end-to-end solution. Plus, an add-on like bring your own carrier (BYOC) can add automation and customer self-service to reduce contact center resources.

Choosing the right UCaaS for your goals

Choosing the right provider is key to building the right end-to-end UCaaS solution – whether it’s cloud-based, hybrid, or on-premises. Look for UCaaS providers that support your goals:

  • Flexible all-inclusive voice bundle packages to support growth and flexibility
  • Web-based self-service portals with analytics to support growth
  • Carrier-grade networks to support stability
  • Full-featured contact center services to support growth
  • Control of your services to support stability
  • Provide great service with great speed to support profitability and growth
  • Rock-solid business continuity and disaster recovery plan and process to support stability

With a robust enterprise department or a bare-bones team, a UCaaS with these features will help everyone save time and effort. Implemented and optimized correctly, it can help make an entire company more connected with its customers and partners.

The possibilities expand with the addition of a BYOC solution. This combination has the potential to help you achieve all your goals by improving customer experience and satisfaction. Your IT staff can be one step closer to a fully integrated cloud platform with robust capabilities like low-code and no-code apps, advanced voice tools, and analytics to help your company improve the customer experience.