Sep 27, 2022

Tech Tuesday: Lauren Bryant, Customer Success Manager

Welcome to another edition of IntelePeer’s Tech Tuesday series. This week Lauren Bryant, Customer Success Manager, walks us through her introduction to the Tech Industry, finding her tech niche, and passes on some great advice.

1. What first got you interested in working in technology?

Ironically, I was raised by two parents who discouraged the use of technology whenever possible. They successfully run their own business without the use of cell phones to this day. So, I didn’t know much about the Tech Industry until my 20’s.

My friend had referred me to her tech company just so we could split the referral bonus, which sounded like a no brainer at the time. Little did I know I would immediately fall in love with the fast-paced and ever-changing environment which has kept me pursuing my career in the Tech Industry nearly 13 years later.

2. What technology do you use the most – whether in your personal or professional life?

I use my cell phone more than any other technology. I love thinking back to grade school when teachers told us we needed to learn math because we wouldn’t always have a calculator in our pocket.

3. What was the most challenging aspect of your career and how did you overcome it?

With so many different roles in the Tech Industry, it took me a while to find my niche. Luckily, I have had some great managers who recognized my strengths and encouraged me to use those attributes in a way that allowed me to learn and grow professionally. My managers and mentors also showed me it was possible to combine my love for meeting new people and passion for solving problems into the rewarding career that I have today.

4. Any advice for women who want to join the tech industry?

Go for it! I have found that the Tech Industry is full of so many smart, quirky, supportive, and fun individuals that you are bound to build a rewarding career while making some great friends along the way.

5. What advice would you give your younger self who is just starting in the workforce?

There will be times when you will need to forge your own path to accomplish your goals. Don’t second guess yourself or your ability to create a career that’s perfect for you.

Bonus: Who is your tech role model?

My tech role model is Ada Lovelace – a true visionary.

WIT-Lauren-Bryant

Knowledge is power.

Subscribe to the IntelePeer newsletter and you’ll receive monthly educational content on how to streamline communications and operations with customer service automation.