Mar 25, 2016

Three reasons for cloud-based technology in the healthcare industry

Healthcare and technology have been viewed as two separate and distinct categories for decades, but that’s changing. One was the experience of being sick, diagnosed, and healed. The other was computers, machinery, and devices.

Over time, technology has increasingly found a way to complement industries across the board. The changing trends in consumerism and surging needs of the workforce, especially healthcare, have left us reliant on technology to keep our lives in order and our needs met. This adoption of technology in healthcare is not a bad thing.

Reasons for cloud-based technology in healthcare

One: Save time with healthcare technology

For non-urgent situations, consider the time lost calling an office, being put on hold, and potentially being transferred to a different department. Alternatively, there is the simplicity of dialing your doctor, and reaching an interactive voice response (IVR) with dual-tone multi-frequency (DTMF) that immediately accesses your doctor’s scheduler.

Or better yet, using DTMF you can select and confirm your appointment time. An SMS text message and email confirm your patients’ appointments. Plus, two days prior, they could get both a text and an email to remind you of your appointment. Done.

Two: Safe and convenient access to medical records

Another benefit to the marriage of healthcare and technology is immediate access to your history. Suppose you’re on a business trip and get sick. A healthcare provider will want to know as much as they can about your background. With immediate access in the hands of the patient, that history is accessible.

Three: Cloud contact centers are a healthy decision

All these details and dates quickly add up to a lot of petabytes. With the adaptation of cloud storage, there’s simply more space and a more secure environment on the receiving end of secure deployments and security patches.

That said, the driver of cloud adoption remains quality of care. Contact centers, or customer care groups, can be a win for both patients and providers. They both want to see an improved state of life. Customer care groups are in the business of making that happen by relying on the most cost effective, service-rich technologies.

Many people envision customer care groups as scheduling hacks, but the reality is their benefits extend well beyond that – they include essential supports like nurse triage and post-treatment in multiple languages. Perhaps the greatest benefit to a customer care group is its ability to turn a single physician into an entire team, all unified around the same goal of ensuring a patient is properly attended to.

Learn more about how IntelePeer’s technology can help your healthcare organization.