Jan 26, 2017

Introducing our Communications Platform

Today we issued a press release announcing the official launch of the Communications Platform as a way to combine our world-class enterprise voice services and session initiation protocol (SIP) with our recently acquired cloud contact center offering and direct integrations with Cisco Spark.

IntelePeer’s Communications Platform

Our Communications Platform delivers cloud communications, cloud contact center, and premises solutions to address today’s business communications needs. The Cloud Communications powers Cloud Calling and Cloud private branch exchange (PBX) for Cisco Spark unified communications.

Our Cloud Contact Center is a full-featured contact center solution with interactive voice response (IVR), automatic call distributor (ACD), predictive dialer, agent scripting, cloud routing, and analytics and reporting capabilities.

With so many features in one platform, we are excited to offer this package to healthcare networks, call centers, finance companies, and so many more. Voice Services enables global voice connectivity over an all-IP network for enterprises and platform providers.

What these cloud communication tools can do

With our combined platform, we can deliver a complete business communications offering that is backed by expert support. Our full suite of products, flexible deployment options, and certifications with the top equipment vendors allow us to serve you at every stage of the cloud communications journey.

  • Automate communications through voice channels
  • Use AI for easy inbound customer questions and free up agent time
  • Customize one-to-many mass SMS text messages for personalized updates
  • Monitor and improve call handling and customer experience with insights
  • Set up automation for call center traffic based on time of day or volume
  • Create omnichannel outbound communications to proactively engage customers

Let’s chat at Enterprise Connect 2017

If you are attending Enterprise Connect, March 27-29, 2017 in Orlando, FL, please stop by booth #939. We would love to talk with you about our newest product offerings. You can also connect with us on Facebook, Twitter, and LinkedIn for product and company updates as well as industry insights.