Dec 2, 2021

Improve customer experience, increase brand loyalty, and help your customers stay safe all via SMS

It might surprise you, but more people died in motor vehicle traffic crashes in 2020 than in 2019. Despite significantly fewer people being on the road due to the pandemic, the NHTSA’s early estimates show that an estimated 38,680 people died in 2020, a 7.2% increase compared to the 36,096 fatalities reported in 2019. Auto maintenance and winterization can significantly decrease the risk of accident and injury.

This upcoming winter season, help your customers stay safe while improving customer experience (CX) via Atmosphere Message

Atmosphere Message allows you to personalize reminders and create more intimate customer interactions. The cost-effective, omni-channel communications solution combines voice and messaging under one phone number, allowing you to send out critical reminders to your customers. In short, Atmosphere Message helps you cut through the clutter and reach people directly on their mobile phones, so that your business can show that you truly care about their well-being and not just what’s in their wallets. Plus, Atmosphere Message lets you quickly respond to customer inquiries, automate messages and send bulk SMS alerts, reminders, and notifications through short codes.

Boost brand loyalty by connecting with your customers on the social channels they love

CX and brand loyalty are heavily correlated. Data from the XM Institute found a link between the quality of customers’ experiences and their willingness to engage in brand loyalty. Surveyed consumers who rated CX as very good were more likely to purchase more from the company, recommend the company, trust the company and forgive a bad experience. On the other hand, only one in eight customers would recommend a company after they experienced very poor CX.

Boost brand loyalty and improve CX by contacting your customers where they are- on their phones and on social media with Atmosphere Social Messaging. IntelePeer’s solution integrates with popular social channels, like Facebook, WhatsApp and more. Atmosphere Messaging also integrates with your business workflows and other Atmosphere CPaaS applications. Likewise, your business can leverage our APIs to effortlessly configure your Direct Inward Dialing (DID) and Toll-Free numbers to send and receive SMS messages.

Moreover, sales, marketing, customer service, finance and other teams can improve customer communications with social channel messaging. Best of all, with Atmosphere Social Messaging, your business will be providing your customers with the most accessible and convenient way to interact with your brand. From service issues to product information, IntelePeer’s messaging platform prevents your loyal clients from having to wait on hold.   

No matter how you choose to send and receive SMS with Atmosphere Message – putting the well-being of your customers first will strengthen their brand loyalty for the holidays.

Do you need more ideas on how to use SMS and social media to engage with your customers? Or do you want to learn how these solutions can support your pain points? Contact IntelePeer at https://intelepeer.com/contact-us/ to get started.