Aug 25, 2017

Good customer service starts with an IVR

An interactive voice response (IVR) is like the front door to your organization’s contact center. It’s the first words customers hear and their first impression of your company. It can be used to enhance the customer experience, boost satisfaction, and improve loyalty. How many times have you been frustrated when calling customer care and not getting where you want to go or who you want to talk to fast enough?

With is our Smart IVR and how does it help your company?

IntelePeer’s Smart IVR is intuitive and:

  • Understands voice commands in multiple languages
  • Offers text to speech
  • Uses self-service automation
  • Helps your customers get the help they need

Smart IVR reduces hold waiting times and helps prevent customers from bouncing around to different extensions. It helps streamline processes, improve agent productivity, and reduce costs.

It’s what customers expect when they call almost any 1-800 number. If your normal IVR does not fill any of these needs for your business, it’s time to upgrade.

Avoid a painful IVR installation with our customized solution

We know installs aren’t always the best experience. Many IVR buyers report slow turn-up times, costly set-up fees, minimum customer support, and one-size-fits-all solutions. It can be intimidating to switch to a new provider even if your normal IVR is not working for your business.

But it does not have to be that way. Our Smart IVR service is different and goes hand in hand with our voice services.

You don’t have to settle for an inflexible and frustrating solution. IntelePeer is fast, our account management is dedicated to you, and we can offer a fully customizable experience without the pain of costly and impersonal implementation. We aim to delight you and your company with award-winning service.

Download our free whitepaper, “How to improve customer experiences with IVR,” to learn how our Smart IVR can help with auto attendant/directory, after hours answering services, surveys and polls, and appointment reminders.