Aug 25, 2017

Good customer service starts with an IVR

By: Alison Haynes

An IVR is the “front door” to an organization’s contact center that can be used to enhance their experience, boosting customer satisfaction and loyalty. How many times have you been frustrated when calling customer care and not getting where you want to go, or who you want to talk to?

Having an IVR that is intuitive, understands voice commands in multiple languages, offers Text to Speech, and even has self-service automation can go a long way in helping your customers get the help they need without the headache. It can even help streamline processes, improve agent productivity, and reduce costs. If your current IVR doesn’t do any of that for your customers or your business, it’s time to upgrade.

We know installs aren’t always the best experience. Many IVR buyers report slow turn-up times, costly set-up fees, minimum customer support and one-size fits all solutions. And, it can be intimidating to switch to a new provider even if your current IVR is not working for your business.

But it doesn’t have to be that way. Our Atmosphere® IVR service is different.

You don’t have to settle for an inflexible and frustrating solution. IntelePeer is fast, our account management is dedicated to you, and we are able to offer a fully customizable experience without the pain of costly and impersonal implementation.

Ready to improve customer interactions with Atmosphere® IVR’s advanced capabilties? Get started today! 

Download this whitepaper to learn more ways that a good IVR can deliver a better customer experience.

Nils Waack

Nils Waack

Nils is our Corporate Marketing Manager and has been with the company for three years. Nils has a BS in Marketing from Arizona State University and grew up in Rochester, NY. Go Bills! When Nils isn’t working, he is usually traveling, snowboarding, at the farmers market, or doing something outside!