Mar 31, 2022

CPaaS in healthcare: Elevating patient care

Today, healthcare providers face increasing pressure to improve the patient experience. One strategy is to become more patient-minded. Think about every step in the healthcare provider process and identify actions that add or diminish value. Then, continue to improve each step with digital transformation to enhance overall patient satisfaction and quality of care.

The goal is to elevate patient care by focusing on the client’s health needs and delivering the most updated, connected, and complete experience possible. Staying competitive will require your business to create continuous touchpoints throughout the patient experience – multiple communication channels and digital self-service – while eliminating inefficient administrative steps. 

Implementing a CPaaS solution empowers healthcare providers to offer a consistent patient experience from the very beginning. 

A critical aspect of elevating patient care is ensuring that their questions get resolved quickly and efficiently. Our communications platform as a service (CPaaS) solution helps avoid the hassle of having patients wait on hold only to communicate with one or more people.

We provide your patients with self-service options and automated processes, helping them get the answers faster and easier than ever before. Moreover, with omnichannel automation and AI, your company can reduce inefficiencies and boost patient engagement. For example, IntelePeer’s AI capabilities can recognize the tonality and sentiment of a client’s voice and direct them to the ideal department.

By resolving patient requests promptly, your business will create a better experience. In addition, it will allow your employees to focus on more pressing and complex patient needs.

Unsurprisingly, most patients prefer to communicate with doctors and admin staff from their preferred device or application – mobile phones, tablets, laptops with channels like Facebook Messenger, WhatsApp, SMS, or email.

Through CPaaS, your company can give patients the freedom to communicate how they feel most comfortable. Likewise, to ensure that patient care is refined, our platform allows you to track important patient data and:

  • Monitor behavior
  • Gather feedback
  • Provide care instructions
  • Manage prescriptions
  • Review surveys
  • Answer treatment questions
  • Provide wellness tips

With IntelePeer’s CPaaS offering, your business can selectively leverage the services you need to elevate patient care at a fraction of the typical cost or complication of build-from-scratch and non-cloud-based solutions. Our platform unifies communications between your back-end systems and your clients for more frequent and honest interactions.

By optimizing patient service through automated routing management and precisely configured communication workflows, the entire patient journey will be significantly more reliable, integrated, and convenient. And if you have a hospital or clinic with multiple locations, our CPaaS solution can easily direct calls to the best area and most qualified employee, based on time of day, location, or need.

If there is one thing that the pandemic has taught us, it is people’s appreciation of the omnichannel freedom to choose between physical and digital interactions. To begin moving towards this future today, healthcare providers must establish a strong, customizable, and flexible communications strategy that can handle the increasing need for complexity while keeping patient wellness and care top of mind. Our Atmosphere CPaaS platform can help enhance your patients’ experience without interfering with your existing communications infrastructure.