To Our Valued Partners and Customers:
I hope this finds you and your families well. In my last letter, I shared a couple of inspirational stories on finding the good during this difficult situation and making a positive impact. I wanted to continue with this theme because now more than ever, it’s important to keep spreading messages of hope, gratitude, and examples of how we can help one another. While there are many ways to help, keep in mind that even the smallest gesture can bring a smile to someone’s face or ease some of their stress. At IntelePeer, we have been taking this to heart and performing small acts of kindness and support toward one another, our communities, and our customers.
Over the past month we have implemented many actions internally to ensure we stay connected as a work family and provide support to our employees. One way we are giving back to is to support frontline healthcare workers. We all know many healthcare professionals. One comes to mind is a family friend who works at the Cardiology Unit in a VA hospital in Indiana. She volunteered to be moved to the ICU Unit to care for the large number of Coronavirus cases the hospital was dealing with. Unfortunately, she caught the virus and has been sick at home for the last few days. We wish her well. Sometimes a simple “thank you for your courage and care” note to someone like that goes a long way. Sometimes we can do more. We can order and send meals to local hospitals where employees’ friends and family members are working tirelessly and selflessly to fight this pandemic. We hope that it brings some small comfort and expresses our gratitude to those on the frontlines. We look forward to continuing this along with the other ways we as a company, or individually, are supporting our people.
We also found a way to offer support by checking in with our partners and customers. Sometimes it is as simple as a conversation on how things are going and providing an ear to listen. Other times we are uncovering ways we can help them overcome their challenges with our solutions. I’m proud of how we stepped up to take some of the weight off their shoulders and quickly provide relief to pressing challenges around managing a remote workforce, maintaining customer service levels, and reducing the strain on operations. For example, one company was looking for an easy way to keep employees informed wherever they are. After a conversation with our team, this customer was able to implement Atmosphere Engage to send out text messaging updates to over 1,000 employees the next day. This ensures that their employees always receive timely updates around critical information.
While every business is unique, the challenges we are all facing are the same. You are not alone, and we are here to be an extension of your team with solutions to these problems. Please reach out and let us know how we can help. And remember to please spread even just one small act of kindness or support. It can go a long way.
Stay safe and healthy.
CEO & President, IntelePeer