SmartFlows fundamentals

This course introduces students to SmartFlows. Through a combination of lecture, demonstration, and hands-on exercises, students will learn the fundamentals of working with the SmartFlows and see how it can empower provide omnichannel communication workflow solutions.

Delivery: Virtual classroom (Webex training)
Duration: 90 minutes
Level: Beginner
Prerequisites: None

In this course, your will learn:

Getting started with SmartFlows

• Accessing and navigating

Creating flows

• Creating a new simple flow
• Creating a flow from a template

Managing flows

• Editing flows
• Undeploying flows
• Sharing flows
• Copying flows
• Deleting flows

Number management

• Assigning numbers to flows
• Unassigning numbers from flows

Audio library

• Uploading audio files
• Managing audio files