SmartFlows advanced

This course builds on the foundational knowledge covered in the SmartFlows Fundamentals course. Through a combination of lecture, demonstration, and hands-on exercises students will gain a greater understanding of SmartFlows Actions and develop mastery in their use by building more complex flows.

Prerequisite: Completion of SmartFlows Fundamentals training

Delivery: Virtual classroom (Webex)
Duration: 6 Hours (two 3 hour sessions)
Level: Intermediate/Advanced

Upcoming sessions
Two-day training | April 29 & 30 | 9AM – 12PM PT | Register
Two-day training | May 22 & 23 | 9AM – 12PM PT | Register

Text response flow

Actions

  • Inbound text (trigger)
  • External web call
  • Switch
  • Set
  • Send SMS

Order pick up flow

Actions

  • Inbound text (trigger)
  • External web call
  • Switch
  • Send SMS

Caller feedback flow

Actions

  • Inbound call (trigger)
  • Record response
  • Play audio
  • Speech recognition
  • List add
  • Hangup

Menu tree flow

Actions

  • Inbound call (trigger)
  • Transfer
  • Play audio
  • Collect DTMF
  • Menu tree
  • Hangup
  • Counter
  • Condition
  • Regional routing
  • Percent routing