Enterprise Account Manager – CPaaS, SaaS




Any location or remote

About the position

As a key member of our Enterprise Account Management Team, the Enterprise Account Manager is responsible for working a set of accounts with the Enterprise Account Base in developing deeper relationships and growing the Account revenue as well as gross profit by driving our CPaaS solution.

REPORTS TO:   Vice President of Enterprise Account Management   

Position responsibilities

  • Desire to build and optimize the post-sale customer relationships daily while driving customer satisfaction.
  • Become the main point of contact for the customer account base
  • Perform day-to-day management of the assigned accounts and have complete awareness daily of the account-based activity.
  • Drive and achieve new revenue growth within a base to attain and exceed the monthly quota targets.
  • Position and sell our paid CPaaS services
  • Accurately forecast Sales & Revenue expectations monthly.
  • Provide timely, detailed, and accurate reporting to internal and external audiences.
  • Champion customer needs/concerns from the account base to the VP of Enterprise Account Management and internal departments.
  • Do quarterly Account Reviews for your Account Base.
  • Other duties as assigned


  • Bachelor’s degree in related field highly preferred

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    Expertise & experience

    • The top performer of driving growth in Sales revenue and Gross Profit through an account base.
    • Proven success in hitting monthly/quarterly sales quota with a strong path of overachieving.
    • Strong experience in supporting and selling SaaS products.
    • Establishing strong relationships with customers and partners to align on the overall approach in supported regions.
    • Complete understanding of IntelePeer’s product set and the competitive marketplace that exists for IntelePeer.
    • An understanding of Customer Success Management and how to adapt to daily activity.
    • Demonstrated ability to interact daily with customers at all organizational levels.
    • Excellent communication skills and strong work ethic; a self-motivated team player.
    • Ability to build a comprehensive Account Plan to facilitate deeper/wider relationships in assigned accounts
    • Proficient in Salesforce, Microsoft Word, Excel, PowerPoint, Outlook, and understanding of Customer Success (CSM).
    • Proficient in Cisco WebEx
    • 10+ years of Sales experience with a focus on upselling/ cross-selling to drive overall revenue growth
    • Strong experience in the SaaS and CPaaS industries with knowledge of SIP trunking, Unified Communications, cloud-based communications for the Enterprise and Contact Center market


    • Superior verbal and written communication skills
    • Willing and able to accommodate travel when needed
    • Astute interpersonal relationship management
    • Positive, professional attitude
    • Quality and customer-service driven to delight customers consistently
    • Strong initiative, self-motivated, proactive, and resourceful
    • Utilizes strong organizational and prioritization skills
    • Team player who is willing to go above and beyond to help others