Smart customer communications made simple

Communication workflow solutions powered by automation, AI, and analytics.

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Customer experience

31

%

Improve your customer satisfaction ratings by 31%

Savings

28

%

Decrease operational spending by 28%

Revenue

53

%

Increase new revenue by 53%

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Path to innovation for
IntelePeer has earned the Metrigy MetriStar Top Provider Award for CPaaS

The MetriStar Award is highly valued due to the survey process of capturing customer input first, then comparing rankings from both customer satisfaction of providers and comparing quantitative metrics. IntelePeer was recognized as a Top Provider by Metrigy for the CPaaS platform and their ability to add customized communications capabilities into customer experience and business workflows.

With our platform you can…

Offer more choices

Connect with customers on the channels they love, such as SMS, voice, and social.

Deliver world-class CX

Seamlessly blend self-service, conversational assistants, and live agents.

Drive revenue opportunities

Identify and take advantage of new revenue opportunities with AI-driven insights and automation.

Drive operational efficiencies

Deploy cloud-automated interactions that free up agents and resources to work on complex high-touch activities.

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“We see the Atmosphere platform as a differentiator for what we can provide to our customers. It has helped us shift from cost-savings to revenue-generating activities.”

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“I greatly think that SmartFlows and the Atmosphere CPaaS products are going to be a big part of our business moving forward.”

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“Our continuous and stable relationship with IntelePeer, the support we receive, and the ease of use of the platform are the main reasons we moved away from Twilio.”

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“We’re able to help about 30% of callers without having to talk to them. Thousands of calls a week and tons of hours have been saved because 30% of calls don’t need a live agent.”

A no/low code platform built on powerful technology

TROUBLE
TICKETS
EMERGENCY
PREPAREDNESS
SELF-SERVICE
HOTLINE
GATHER
FEEDBACK
BILL
REMINDERS
INBOUND SMS
TROUBLE TICKET CREATED
COMPLEXITY VERIFICATION
SELF SERVICE TROUBLESHOOTING
AGENT RESPONSE
HIGH SECURITY
PROACTIVE
CALL HANDLING
BUSINESS
CONTUINITY
FAILOVER
EMPLOYEE AND
CUSTOMER ALERTS
DYNAMIC 911
ADMIN
MANAGEMENT
WHITE GLOVE
SUPPORT
INCOMING CALL
MAIN MENU
SENTIMENT ANALYSIS
SUPPORT
SALES
BILLING
HELP AGENT
AGENT
AGENT
AUTOMATED BOT
OUTBOUND REQUEST
OPT IN
SMS SURVEY RESPONSE
OUTBOUND THANK YOU COUPON CODE
OPT OUT
OUTBOUND SMS BILLING REMINDER
OPT IN
OPT OUT
MENU TREE
PAY BILL
REQUEST CALL BACK
OUTBOUND AGENT CALL

Be everywhere your customers are with effortless implementation

Easy to use

Embedded AI and a powerful drag and drop flow builder, our communication APIs allow you to focus on tasks that require your immediate attention.

Easy to implement

Our communication APIs live on a single, intuitive cloud platform that work seamlessly with your existing solutions.

Deep analytics

Capture interactions in one place, Identify trends, and make data-driven decisions with analytics powered by AI.

Reliable omni-channel automation

Never worry when you have a voice, SMS, and social communication network built for the largest and most demanding enterprises.

Guiding your business with industry-leading service, support, and expertise

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Need help?
We have a partner for you

We’ll connect you with a sales partner in your area to help guide you through the process and answer your questions.

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Need best practices?
Consult Customer Success

Already a customer but have questions about our platform or capabilities? We’ll connect you with the right person, whether a solution architect, customer success, or sales engineer.

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Love code?
Check out our documentation

Our platform is built for all developers, whether you need to develop solutions quickly with prebuilt templates or want the flexibility to customize and create more complex solutions. 

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Just too busy?
We offer managed solutions

Leverage our expertise to build, deploy, and support your communications.