Get the
New Customer
Experience

Drive more revenue, improve customer experience, and make better business decisions.

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Customer experience

31

%

Improve your customer satisfaction ratings by 31%

Revenue

28

%

Increase new revenue
by 28%

Savings

53

%

Decrease operational spending by 53%

How does your customer experience strategy stack up against the competition?

The goal of every business is to provide an excellent customer experience. Take our two-minute survey to find out how well you are doing.

With Atmosphere® you can…

Offer more choices

Connect with customers on the channels they love, such as SMS, voice, and social.

Deliver world-class CX

Seamlessly blend self-service, conversational assistants, and live agents.

Drive revenue opportunities

Identify and take advantage of new revenue opportunities with AI-driven insights and automation.

Drive operational efficiencies

Deploy cloud-automated interactions that free up agents and resources to work on complex high-touch activities.

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“We see the Atmosphere® platform as a differentiator for what we can provide to our customers. It has helped us shift from cost-savings to revenue-generating activities.”

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“I greatly think that SmartFlows and the Atmosphere® CPaaS products are going to be a big part of our business moving forward.”

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“Our continuous and stable relationship with IntelePeer, the support we receive, and the ease of use of the platform are the main reasons we moved away from Twilio.”

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“We’re able to help about 30% of callers without having to talk to them. Thousands of calls a week and tons of hours have been saved because 30% of calls don’t need a live agent.”

A no/low code platform built on powerful technology with AI

SELF-SERVICE
HOTLINE
SALES
ROUTING
BILL
REMINDERS
TROUBLE
TICKETS
GATHER
FEEDBACK
INCOMING CALL
MAIN MENU
SENTIMENT ANALYSIS
SUPPORT
SALES
BILLING
HELP AGENT
AGENT
AGENT
AUTOMATED BOT
INCOMING CALL
MAIN MENU WITH RECORDED GREETING
SENTIMENT ANALYSIS
SCHEDULING ASSISTANCE
REMINDER SMS
CALL CENTER
SALES REP
SALES REP
SALES REP
OUTBOUND SMS BILLING REMINDER
OPT IN
OPT OUT
MENU TREE
PAY BILL
REQUEST CALL BACK
EXTERNAL WEB LINK
OUTBOUND AGENT CALL
INBOUND CALL
INBOUND SMS
INBOUND EMAIL
TROUBLE TICKET CREATED
OPT OUT
OUTBOUND SMS CASE CREATED
RESOLUTION
AGENT CALL
OUTBOUND SMS
INBOUND RESPONSE
OPT IN
OUTBOUND SMS SERVEY
RESPONSE
OPT OUT

Be everywhere your customers are with effortless implementation

Easy to use

Embedded AI and a powerful drag & drop flow builder, Atmosphere® allows you to focus on tasks that require your immediate attention.

Easy to implement

Atmosphere® CPaaS lives on a single, intuitive cloud platform that works seamlessly with your existing solutions.

Deep analytics

Capture interactions in one place, Identify trends, and make data-driven decisions with analytics powered by AI.

Reliable omni-channel automation

Never worry when you have a voice, SMS, and social communication network built for the largest and most demanding enterprises.

Guiding your business with industry-leading service, support, and expertise

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Need help?
We have a partner for you

We’ll connect you with a sales partner in your area to help guide you through the process and answer your questions.

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Need best practices?
Consult Customer Success

Already a customer but have questions about our platform or capabilities? We’ll connect you with the right person, whether a solution architect, customer success, or sales engineer.

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Love Code?
Check out our documentation

Our platform is built for all developers, whether you need to develop solutions quickly with prebuilt templates or want the flexibility to customize and create more complex solutions. 

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Just too busy?
We offer managed solutions

Leverage our expertise to build, deploy, and support your communications.